Outpatient Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 07 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,272 pa |
| Hours: | Part time |
| Closing date: | 07 May 2026 |
| Location: | Bristol, BS2 8HW |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7916422/387-M6422-LMH |
Summary
We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you will be the first point of contact for patients, families and staff, helping to ensure clinics across Medicine and Surgery run smoothly and that patients receive a high standard of care.
Working across a number of reception areas within the Trust (locations may change to meet service need), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.
Main Duties and Responsibilities
• Greet and assist patients, families and visitors in a professional and friendly manner
• Prepare clinics and ensure patient outcomes are recorded accurately and in a timely way
• Update and maintain patient records using PAS/Careflow
• Respond to queries from patients, relatives and staff at all levels
• Liaise with clinic coordinators to ensure appropriate patient follow-up
• Arrange patient transport and liaise with porters when required
• Manage and action generic email inboxes
• Chase outstanding queries with departments, teams and clinicians across multiple specialties
• Scan clinical and paper documents into Evolve promptly
• Escalate issues to the line manager where appropriate
• Provide general administrative support to the service
• Support the induction and training of new team members
We are looking for someone who can:
• Work well under pressure in a busy outpatient environment
• Communicate confidently with patients, families and colleagues at all levels
• Manage multiple tasks while maintaining strong attention to detail
• Be flexible and adapt to changing service needs
• Consistently demonstrate a professional, approachable and patient-focused manner
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff delivering more than 100 clinical services across 10 sites. We serve a core population of over 500,000 people across the South West and are proud to have been rated ‘Good’ overall by the CQC.
As a forward-thinking, multi-award-winning Trust and a recognised digital exemplar, we are committed to improving patient care through innovation, research and continuous development, with impact both locally and globally.
Our hospitals are based across Bristol and Weston, offering the best of both worlds, with vibrant city living alongside easy access to countryside and coastal locations.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer, we are actively working towards a diverse workforce that reflects the communities we serve. We are committed to designing our services around the needs of our patients and those who support them. Anonymous information from your application will be used to help us monitor our progress against this commitment.
For more information about the role, including the full job description, key responsibilities and person specification, please see the attached document.
This advert closes on Thursday 16 Apr 2026
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