Service Support Assistant
| Posting date: | 07 April 2026 |
|---|---|
| Salary: | £15,110 per year |
| Additional salary information: | £15,110 per annum for 22h12m per week. |
| Hours: | Part time |
| Closing date: | 22 April 2026 |
| Location: | Nelson, Lancashire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Pendle Borough Council |
| Job type: | Permanent |
| Job reference: | V89 |
Summary
Pendle Council is a small but ambitious borough council committed to delivering high-quality services to our residents and supporting sustainable development across our communities. Our Planning Service plays a vital role in shaping the future of the district, and we are now looking for an organised, customer-focused Service Support Officer to join the team.
You will provide essential administrative and customer service support to the Planning team. You will help ensure the smooth processing of planning applications, maintain accurate records, respond to enquiries from residents, applicants and stakeholders, and support the team in delivering an efficient and responsive service. You will also support building control.
Key Responsibilities:
• Act as a first point of contact for planning enquiries via phone, email and in person
• Provide high-quality administrative support across the Planning Service
• Register and validate planning applications in line with statutory requirements
• Maintain planning records, document management systems and databases
• Assist with preparing reports, correspondence and agenda packs
• Support statutory consultations and public notifications
• Work collaboratively with planning officers, applicants, agents and members of the public
• Ensure data accuracy, confidentiality and compliance with relevant legislation
• Process building control applications.
We are looking for someone who is:
• Highly organised with strong attention to detail
• Confident working with IT systems and able to learn new software quickly
• A clear and professional communicator
• Able to work independently and as part of a small, supportive team
• Customer-focused with a positive, solution-focused approach
• Experienced in administration—ideally in a planning, local government or regulatory environment (desirable, not essential)
Pendle is in Lancashire’s scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester.
We offer:
• Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours
• Up to 31 days annual leave
• Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire
Our Benefits include:
• Local Government Pension Scheme
• Option to buy extra annual leave
• Cycle to Work, home tech, and car salary sacrifice schemes
• Discounts at major retailers via the Vivup programme
• Access to Employee Assistance Programme
We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.
You will provide essential administrative and customer service support to the Planning team. You will help ensure the smooth processing of planning applications, maintain accurate records, respond to enquiries from residents, applicants and stakeholders, and support the team in delivering an efficient and responsive service. You will also support building control.
Key Responsibilities:
• Act as a first point of contact for planning enquiries via phone, email and in person
• Provide high-quality administrative support across the Planning Service
• Register and validate planning applications in line with statutory requirements
• Maintain planning records, document management systems and databases
• Assist with preparing reports, correspondence and agenda packs
• Support statutory consultations and public notifications
• Work collaboratively with planning officers, applicants, agents and members of the public
• Ensure data accuracy, confidentiality and compliance with relevant legislation
• Process building control applications.
We are looking for someone who is:
• Highly organised with strong attention to detail
• Confident working with IT systems and able to learn new software quickly
• A clear and professional communicator
• Able to work independently and as part of a small, supportive team
• Customer-focused with a positive, solution-focused approach
• Experienced in administration—ideally in a planning, local government or regulatory environment (desirable, not essential)
Pendle is in Lancashire’s scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester.
We offer:
• Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours
• Up to 31 days annual leave
• Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire
Our Benefits include:
• Local Government Pension Scheme
• Option to buy extra annual leave
• Cycle to Work, home tech, and car salary sacrifice schemes
• Discounts at major retailers via the Vivup programme
• Access to Employee Assistance Programme
We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.