Customer Service Security Officer - Days
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £14.20 per hour |
| Additional salary information: | 14.2 - 14.2 |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | London, SW3 4LY |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | APR20268215 |
Summary
We have an exciting opening for a Customer Service Security Officer who will be responsible for assisting in the day-to-day management of operational standards and be part of a team delivering a high level of service in a clean, safe and secure environment. This role is for an estate that offers fashion, beauty, food and culture in the heart of Chelsea. The Square has?over 30 chic stores, both established brands and unique boutiques, along with seven restaurants offering extensive al fresco dining.Information:Position: Customer Service Security OfficerLocation: Southwest London (SW3)Pay Rate: £14.20 per hourHours: 50 hours per weekShifts: Days - Monday to Friday - 07:00 to 17:00Job Requirements:SIA Door Supervisor Licence is requiredCorporate Security Experience for at least 2 years Able to patrol internally and externally - happy to work outside in all weathers To provide excellent levels of customer service and attention to detail at all timesThe ability to be pro-active and think on your feet use initiativeCarry all duties as per instructions including event specific requirementsTo portray a friendly, professional and courteous demeanour always, using open and appropriate body languageTo have a smart appearance befitting the companySIA CCTV Licence is desirable Be confident you are able to undertake 100% of all specific dutiesBe able to provide all the documentation and vetting information requestedJob Responsibilities<u>:</u>Conduct regular external patrols of the estate to ensure safety and security.Identify and report maintenance issues, defects, or hazards promptly.Deliver a high standard of customer service to residents, tenants, and visitors.Manage traffic and coordinate morning deliveries to ensure smooth site access.Escort contractors to designated areas across the site when required.Accurately log incidents, defects, and daily occurrences using a computer system.Communicate effectively via email with on-site contractors and management.Build positive relationships with tenants, residents, estate management, and visitors through strong interpersonal skills.Operational ManagementProvide the day to day Customer Service, Operational and Security function.Assist the Duty Manager in ensuring the smooth and efficient day to day operation whilst providing excellent standards of customer service and care.Carry our routine tasks as delegated by the Duty Managers, Control Room and Management Team.Patrol all of the areas of the scheme to ensure they are safe, clean, secure, well maintained and operating to appropriate standards, correcting or escalating issues as appropriate.Respond to incidents and accidents as directed by the Control Room, Duty Managers and Management Team.Enforce the scheme rules evenly.Work with other teams to ensure a clean and well-maintained environment.Highlight any health and safety issues to the Duty Manager or Centre Management and to those who may be in breach of requirements.Manage unacceptable behaviour by ensuring that customer and retail staff observe levels of behaviourOperate the Control Room on secondment as appropriate.Assist customers and manage any queries / complaints, where possible dealing immediately with the problem to satisfy the customer or escalate to appropriate personnel where necessary.Take an active role in all life support alarm testing process.Work with the Management team to develop the value for money delivered by the team, particularly during quiet periods (for example, extending overnight duties).Work with other teams for the benefit of Duke of York Square, developing new skills where appropriate.Brand ManagementEnsure you understand the site and company brand and what it stands for.Be aware that, in daily activities, the Operations Assistant team will be seen as a representative of the brand.Ensure all activities are carried out to corporate and client guidelines and philosophy.Escalate issues with possible impact on the site and company as appropriate.Additional ResponsibilitiesAdhere to all company policies and procedures.Undertake any other reasonable duties as required to meet the needs of the business.Attend training and development courses as necessary.Take reasonable care for the health and safety of yourself, colleagues and the general public who may be affected by your acts or omissions at work.Benefits:Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.