Support Manager | The Christie NHS Foundation Trust

Posting date:	02 April 2026
Salary:	Not specified
Additional salary information:	£32,073 - £39,043 Per annum, Pro rata
Hours:	Part time
Closing date:	02 May 2026
Location:	Manchester, M20 4BX
Company:	The Christie NHS Foundation Trust
Job type:	Permanent
Job reference:	7917340/413-105198-CNS-DA

Summary

An exciting opportunity to join us as a permanent Support Manager for the Referrals and Bookings team at the largest single site cancer centre in Europe.

As a Support Manager in the Referrals and Bookings team, where you will play a pivotal role in ensuring timely and efficient referral-to-appointment processes for our patients. As a successful candidate, you will have the rewarding opportunity to make a tangible impact on the patient experience by overseeing and optimising the referral and booking team, systems and processes. If you are passionate about making a real difference in the lives of patients and possess exceptional managerial and organisational skills, we invite you to apply and be part of our dedicated team committed to delivering outstanding patient care.

The Support Manager will have planning, performance and service delivery, financial planning, HR, I.T and audit responsibilities. The Support Manager will also be responsible for managing the Overseas Visitors for the Trust ensuring that all charges raised for Overseas Visitors are in accord with the latest NHS regulations.

Please refer to the job description for further detail.

• Responsible for the development of clinic templates and management of electronic patient record systems and appointment processes within the Referrals and Bookings team responsibility.
• Responsible for the assessment of eligibility of care for overseas visitors following the criteria set out by the Department of Health
• Provides management support to the Assistant Service Manager and Deputy Service Manager for Referrals and Bookings and Outpatients Reception



The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES


1. Planning and service delivery

• To provide support to the assistant and deputy service manager to ensure the smooth running of operational services in line with service development plans
• Undertakes assessment of overseas visitors in relation to their eligibility for receiving care following the Department of Health Guidelines
• Works collaboratively with colleagues to ensure policy within central administration are developed and adhered to, organising working parties to review policy changes and the impact on these on other service areas.
• Plans and organises own time and workload and that of the team leaders within the department to ensure prioritisation of work that has an impact on patient care and service delivery.
• Co-ordinates activities with other health care professionals where detailed planning is required to ensure the department meets organisational targets for Referrals and Bookings and Outpatients Reception
• Produces regular monitoring and highlight reports and risk assessments for the Divisional Management team.
• Provides advice to patients / relatives on an individual basis, providing non–clinical information with regards to queries, complaints, and appointment issues
• Undertakes interviews with patients/ relatives with regards to patient surveys and patient experience audits.

2. Financial Management & Business Planning

• Authorised signatory for payments in relation to equipment for Referrals and Bookings and Outpatients Reception
• Support the assistant and deputy service manager in the day-to-day budget management duties, including monitoring spend against outpatient and central administration budgets.
• Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets.

3. Human Resources

• Supports the assistant and deputy service manager in the day to day management of staff within Referrals and Bookings and Outpatients Reception
• Supports the clinic supervisors in managing absence and undertaking return to work interviews.
• Ensures annual appraisals are undertaken on all line managed staff, monitoring the training and developmental needs of the department and supporting the clinic supervisors in addressing those needs.
• Supports the assistant and deputy service manager in the initial stages of disciplinary and grievance procedures.
• Responsible for the training and induction of Referrals and Bookings and Outpatients Reception staff; supporting the team leaders in delivery of training.
• Provides training on electronic patient record and clinic management systems to clinicians and other staff within the division.
• Provides guidance and advice on clinic management systems to the administration chambers across the Trust.
• Completes monthly absence reports for section using ESR, highlighting issues to be addressed




4. Communication

• Communicates complex and contentious information on health record and information management issues with clinicians, senior managers within Trust and across other external organisations and agencies.
• Provides advice on legislation governing health records to non-health records staff.
• Communicates and reassures patients and relatives, daily, with regards to queries about new patient referrals
• Regularly attends and participates in team meetings and works closely with the assistant service managers within the division.
• Ensures effective and lasting relationships with colleagues, staff, patients and other stakeholders are developed.
• Develops and implements processes that support good communications within service areas and the division.

5. Information Resources, Audit, Research and Development

• Maintenance of CareFlow/ EPR systems to ensure accuracy of information stored on systems and accuracy of medical records scanning processes.
• Manages the storage and retrieval of information/ notes from health records library in line with Trust policy.
• Responsible for the asset register for Referrals and Bookings and Outpatients Reception, ensuring that it is up to date and accurate.
• Participates in delivering change projects in service improvement and patient experience.
• Takes responsibility for personal continuing professional development


The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post holder.


This advert closes on Thursday 23 Apr 2026

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