Service Coordinator
| Posting date: | 02 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 May 2026 |
| Location: | S41 |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 92587 |
Summary
Join Mitie - the future of high‑performing places.ROLE: Service CoordinatorLOCATION: Chesterfield
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.We're looking for a Service Coordinator who will play a key role in supporting service delivery by acting as a central point of contact for customers, engineers, and internal stakeholders, ensuring breakdowns, service visits, and quoted works are delivered efficiently and accurately.
Role Responsibilities:
-Act as the primary responder for the Service Line as part of the call pick‑up group.
-Liaise with customers regarding breakdowns, service contract visits, and quoted works for your allocated geographical territory and account customers.
-Confirm with site or Service Engineers that parts required for quoted works, breakdowns, and service visits have been delivered.
-Work closely with the Regional Service Manager to programme breakdowns, service contract visits, and quoted works, including updating the Service Schedule.
-Liaise with Service Engineers to book site visits and act as the interface between customers and engineers before and after site attendance.
-Process daily invoicing of site reports for breakdowns, service contract visits, and quoted works.
-Deputise for other Service Coordinators during busy periods, sickness, or holidays as required.
-Obtain order numbers for spares fitted during service contract visits and raise invoices accordingly.
-Update BMS site asset records and service kits following changes to customer equipment.
-Enter service contracts for allocated territories and account customers onto the BMS system.
-Enter service quotations onto the BMS system alongside other Service Coordinators.
-Provide administrative support to Service Engineers both in the office and for on‑site requirements.
-Place urgent supplier orders and support the Service Logistics Manager with single‑line supplier orders where required.
-Manage all administration for allocated key account customers.
-Undertake general office duties including answering phones, photocopying, filing, faxing, and placing orders.
Required Qualifications:Applicants must meet the below defined requirements for the role.
-Strong organisational and administrative skills with high attention to detail.
-Excellent communication skills with confidence liaising with customers and internal stakeholders.
-Ability to manage multiple priorities in a fast‑paced service environment.
-Competent IT skills and confidence working with systems such as BMS (or similar).
-Experience in service coordination, scheduling, customer service, or engineering support environments (desirable).
#MISCM
What's in it for you?
-Opportunity to work within a collaborative and supportive service delivery team.
-Career development and progression within Mitie.
-Access to Mitie's flexible benefits platform, including lifestyle, wellbeing, and financial benefits.
Key Working Relationships
-Customers
-Senior Service Coordinator
-Regional Service Manager
-Service Manager
-Service Engineers
-Operations Team
-Sales Team
-Directors
-Company Accountant
-Suppliers
There's a place for you at Mitie — join us today!
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.We're looking for a Service Coordinator who will play a key role in supporting service delivery by acting as a central point of contact for customers, engineers, and internal stakeholders, ensuring breakdowns, service visits, and quoted works are delivered efficiently and accurately.
Role Responsibilities:
-Act as the primary responder for the Service Line as part of the call pick‑up group.
-Liaise with customers regarding breakdowns, service contract visits, and quoted works for your allocated geographical territory and account customers.
-Confirm with site or Service Engineers that parts required for quoted works, breakdowns, and service visits have been delivered.
-Work closely with the Regional Service Manager to programme breakdowns, service contract visits, and quoted works, including updating the Service Schedule.
-Liaise with Service Engineers to book site visits and act as the interface between customers and engineers before and after site attendance.
-Process daily invoicing of site reports for breakdowns, service contract visits, and quoted works.
-Deputise for other Service Coordinators during busy periods, sickness, or holidays as required.
-Obtain order numbers for spares fitted during service contract visits and raise invoices accordingly.
-Update BMS site asset records and service kits following changes to customer equipment.
-Enter service contracts for allocated territories and account customers onto the BMS system.
-Enter service quotations onto the BMS system alongside other Service Coordinators.
-Provide administrative support to Service Engineers both in the office and for on‑site requirements.
-Place urgent supplier orders and support the Service Logistics Manager with single‑line supplier orders where required.
-Manage all administration for allocated key account customers.
-Undertake general office duties including answering phones, photocopying, filing, faxing, and placing orders.
Required Qualifications:Applicants must meet the below defined requirements for the role.
-Strong organisational and administrative skills with high attention to detail.
-Excellent communication skills with confidence liaising with customers and internal stakeholders.
-Ability to manage multiple priorities in a fast‑paced service environment.
-Competent IT skills and confidence working with systems such as BMS (or similar).
-Experience in service coordination, scheduling, customer service, or engineering support environments (desirable).
#MISCM
What's in it for you?
-Opportunity to work within a collaborative and supportive service delivery team.
-Career development and progression within Mitie.
-Access to Mitie's flexible benefits platform, including lifestyle, wellbeing, and financial benefits.
Key Working Relationships
-Customers
-Senior Service Coordinator
-Regional Service Manager
-Service Manager
-Service Engineers
-Operations Team
-Sales Team
-Directors
-Company Accountant
-Suppliers
There's a place for you at Mitie — join us today!