16461 - Delivery Manager
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £40,014 to £42,859 per year |
| Hours: | Full time |
| Closing date: | 21 April 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 16461 |
Summary
Locations & Posts: Woolwich Crown Court x1, ENE Group Magistrates’ Court’s (Thames, Stratford, Barkingside & Romford) x2, Import Building x1 and Croydon Employment Tribunal x1
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Woolwich Crown Court, ENE Group Magistrates’ Court’s (Thames, Stratford, Barkingside & Romford), Import building & Croydon Employment Tribunal
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Woolwich Crown Court, ENE Group Magistrates’ Court’s, Import Building & Croydon Employment Tribunal sits within HMCTS’ London region in the Crown, Magistrates and Tribunal Cluster respectively, led by our Cluster Manager, supported by the Operations Manager and Court Delivery Managers.
You’re responsible for the smooth running of Courts, leading your team and supporting your Cluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer-focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the role profile attachment for more information.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. This is a business-critical role requiring full time hours.
Saturday and Bank Holiday Working
(Applicable to the ENE Group within the Magistrates Cluster only)
This role may require you to work on Saturdays and/or Bank Holidays. Your working pattern will be confirmed by your line manager. On any occasion where you are required to work a Saturday or Bank Holiday, you will receive a day off in lieu, allocated in line with business needs.
There is no requirement to work on Sundays.
Location
(Applicable to the ENE Group within the Magistrates Cluster only)
Whilst the post holder will be allocated to a specific office base, namely Thames Magistrates’ Court, there will be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites / courts within the group, namely Romford, Stratford or Barkingside Magistrates’ Court’s. Where applicable, associated travel cost / time will be applied in line with organisational policies.
Please note applicants requesting/allocated to the below listed sites will be required to undertake enhanced vetting checks to CTC Level Clearance.
Woolwich Crown Court
Eligibility for CTC level vetting requires to have had permanent residence in the UK for the last 3 years and applicants must not have lived/worked overseas during that time. Please do not apply for this location if you do not meet these requirements
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Woolwich Crown Court, ENE Group Magistrates’ Court’s (Thames, Stratford, Barkingside & Romford), Import building & Croydon Employment Tribunal
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Woolwich Crown Court, ENE Group Magistrates’ Court’s, Import Building & Croydon Employment Tribunal sits within HMCTS’ London region in the Crown, Magistrates and Tribunal Cluster respectively, led by our Cluster Manager, supported by the Operations Manager and Court Delivery Managers.
You’re responsible for the smooth running of Courts, leading your team and supporting your Cluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer-focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the role profile attachment for more information.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. This is a business-critical role requiring full time hours.
Saturday and Bank Holiday Working
(Applicable to the ENE Group within the Magistrates Cluster only)
This role may require you to work on Saturdays and/or Bank Holidays. Your working pattern will be confirmed by your line manager. On any occasion where you are required to work a Saturday or Bank Holiday, you will receive a day off in lieu, allocated in line with business needs.
There is no requirement to work on Sundays.
Location
(Applicable to the ENE Group within the Magistrates Cluster only)
Whilst the post holder will be allocated to a specific office base, namely Thames Magistrates’ Court, there will be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites / courts within the group, namely Romford, Stratford or Barkingside Magistrates’ Court’s. Where applicable, associated travel cost / time will be applied in line with organisational policies.
Please note applicants requesting/allocated to the below listed sites will be required to undertake enhanced vetting checks to CTC Level Clearance.
Woolwich Crown Court
Eligibility for CTC level vetting requires to have had permanent residence in the UK for the last 3 years and applicants must not have lived/worked overseas during that time. Please do not apply for this location if you do not meet these requirements