Band 3 Clinical Support Worker - CYP | Birmingham and Solihull Mental Health NHS Foundation Trust
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,392 - £31,157 per annum, pro rata |
| Hours: | Full time |
| Closing date: | 02 May 2026 |
| Location: | Birmingham, B4 6DF |
| Company: | Birmingham and Solihull Mental Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7871298/436-7871298 |
Summary
An exciting role within the Forward Thinking Birmingham Referral Management Centre, the Clinical Support Worker [CSW] will play a key role in triaging children and young people’s biopsychosocial needs and ensuring they get to the correct service as quickly and accurately as possible.
The post holder will demonstrate an attitude which respects and values service users and their carers in line with the Culture of Compassionate Care. The post holder will embrace the core values of the organization which include being ambitious, brave, compassionate and valuing diversity.
Please note- former applicants need not apply
As the first point of contact for incoming calls and referrals, the Clinical Support Worker will be responsible for assessing service user needs and for triaging referrals to the right service as quickly as possible according to urgency/priority and appropriate clinical service. They will escalate enquiries to a qualified clinician when necessary and ensure the Referral Management Centre operates a no wrong door approach.
The post holder will be working as part of a dynamic multidisciplinary team, with regular access to supervision and training, to ensure that processes in place fully support an efficient, timely, service user-oriented experience, and liaise closely with a range of individuals including service users/families/clinical teams and referrers within Forward Thinking Birmingham and external partners. This is an opportunity to gain experience working with children and young people and their families and carers with a wide range of mental health and neurodevelopmental presentations.
This post would be ideal for a psychology graduate looking to start their career journey towards clinical psychology.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further information about the main responsibilities please view the attached jobdescription and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
This advert closes on Wednesday 22 Apr 2026