Receptionist (Patient Coordinator)
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | Whitstable, CT5 3SE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2876-26-0002 |
Summary
Responsibilities For Patients: Booking appointments face to face and over the phone, undertaking non-clinical triage, and ensuring patients are booked with the right person, in the right place, at the right time. Act as first point of contact for patient complaints, attempting resolution before escalating to the Surgery Manager/Deputy Manager. Checking patients in for appointments and directing them to the appropriate waiting area. Receiving and recording requests for home visits, DN visits, and telephone consultations, and taking messages. Giving test results to patients or following up when necessary. Completing RIP forms. Taking and processing Med3 requests. Completing appropriate ELight consultations for patients unable to complete an online consultation themselves, to avoid exclusion. Processing and allocating 111 requests. Accessing and processing tasks, prioritizing any urgent requests received. Processing any urgent laboratory requests received by phone. Liaising with care/residential homes to arrange tests or appointments. Contacting laboratories to chase, query, or request tests. Arranging home visits. Assisting patients with general enquiries. For GPs and the Practice: Opening, date-stamping, and distributing post external and internal mail. Accessing online consultations and signposting to the right person, place, and time, taking appropriate actions. Contacting patients on the doctors behalf to arrange follow-ups, prescription collections, and test results. Ordering ambulances as required by GPs. Filing prescriptions and recording in the pharmacy book. Receiving and recording payments for medicals, insurances, overseas visitors, etc., and filing GP letters. Filling envelopes for mailings and printing practice leaflets, new patient questionnaires, change of address forms, etc. Monitoring surgeries and clinics. Ensuring incoming receptionists are notified of relevant information and outstanding matters. Clearing consulting rooms and leaving them tidy for the next surgery. Ensuring the post tray is cleared every evening. Being aware of practice protocols and taking part in their regular updating. Cancelling and amending appointments when clinical staff are absent due to sickness. Attending practice training events and completing mandatory training. For Visiting Consultants, Health Professionals, and Visitors: Greeting visitors, asking them to sign the visitors book, informing relevant staff, and directing them to the appropriate location. Adding patient lists to visiting consultants on the practice computer system. Checking patients in and directing them to the relevant waiting area, staying updated on room usage during each shift. Assisting patients and visiting consultants with general enquiries. Passing on correct contact information when patients enquire about external clinics. Taking deliveries or directing them to the relevant department. Safeguarding: Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults; and expects all staff and post holders to share this commitment by understanding their role in effective safeguarding.