Wholesale Service Desk Co-ordinator
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £28,225.00 per year |
| Hours: | Full time |
| Closing date: | 13 April 2026 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | South West Water |
| Job type: | Contract |
| Job reference: | Req 453865 |
Summary
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We have an exciting opportunity for a Wholesale Service Desk Coordinator to join our team in Exeter on a full-time, fixed-term contract (up to 2 years). In return, you’ll receive a competitive salary of £28,225 per year, along with excellent benefits and local incentives.
About the role
You’ll deliver high-quality service to retailers and key stakeholders, ensuring a customer-focused, results-driven approach aligned with Market Performance Standards. Working in a fast-paced environment, you’ll use your communication, problem-solving, and IT skills to provide proactive support—from first contact through to resolution.
If you’re looking for a varied role where no two days are the same and performance is rewarded, we’d love to hear from you.
Working a 37 hours per week, Monday to Friday between 08:00 to 18:00 (excluding bank holidays). Shift schedules are published with enough time to review and will require some flexibility. You will be working an 8-hour shift that will be: 08:00 – 16:00, 09:00 – 17:00 or 10:00 – 18:00.
What you’ll be doing
Input data into company systems and the Market Operator Interface to meet SLAs
Deliver excellent customer service via phone and email to retailers and non-household customers
Liaise with stakeholders to resolve issues and ensure SLA compliance
Coordinate technician site visits for meter repairs, replacements, installations, testing, and related activities
Update records for new water and sewerage connections (domestic and non-domestic, including Building Water)
Process retailer registrations for newly connected supply points
Manage temporary and permanent water disconnection requests
Review and process allowance (volumetric adjustment) applications
Monitor wholesaler systems for updates on ongoing work
Handle and resolve enquiries and complaints from retailers and non-household customers
Conduct desktop surveys to classify properties as household or business
Review and manage Trade Effluent requests and enquiries
Notify retailers of capital, reactive, and short-term planned works affecting non-household customers
What we’re looking for:
Good general standard of education in English and Maths.
Experience of working on a Service Desk or Contact Centre/Back Office process driven environment
Excellent oral and written communication skills
Resilience, ability to stay calm when under pressure
Ability to prioritise and organise
The ability to work under own initiative and as part of a team to ensure a high level of service is maintained to external and internal customers
Desire to progress through a multi-skilled, fast paced environment
What's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group Plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
Closing Date: 14th April 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We have an exciting opportunity for a Wholesale Service Desk Coordinator to join our team in Exeter on a full-time, fixed-term contract (up to 2 years). In return, you’ll receive a competitive salary of £28,225 per year, along with excellent benefits and local incentives.
About the role
You’ll deliver high-quality service to retailers and key stakeholders, ensuring a customer-focused, results-driven approach aligned with Market Performance Standards. Working in a fast-paced environment, you’ll use your communication, problem-solving, and IT skills to provide proactive support—from first contact through to resolution.
If you’re looking for a varied role where no two days are the same and performance is rewarded, we’d love to hear from you.
Working a 37 hours per week, Monday to Friday between 08:00 to 18:00 (excluding bank holidays). Shift schedules are published with enough time to review and will require some flexibility. You will be working an 8-hour shift that will be: 08:00 – 16:00, 09:00 – 17:00 or 10:00 – 18:00.
What you’ll be doing
Input data into company systems and the Market Operator Interface to meet SLAs
Deliver excellent customer service via phone and email to retailers and non-household customers
Liaise with stakeholders to resolve issues and ensure SLA compliance
Coordinate technician site visits for meter repairs, replacements, installations, testing, and related activities
Update records for new water and sewerage connections (domestic and non-domestic, including Building Water)
Process retailer registrations for newly connected supply points
Manage temporary and permanent water disconnection requests
Review and process allowance (volumetric adjustment) applications
Monitor wholesaler systems for updates on ongoing work
Handle and resolve enquiries and complaints from retailers and non-household customers
Conduct desktop surveys to classify properties as household or business
Review and manage Trade Effluent requests and enquiries
Notify retailers of capital, reactive, and short-term planned works affecting non-household customers
What we’re looking for:
Good general standard of education in English and Maths.
Experience of working on a Service Desk or Contact Centre/Back Office process driven environment
Excellent oral and written communication skills
Resilience, ability to stay calm when under pressure
Ability to prioritise and organise
The ability to work under own initiative and as part of a team to ensure a high level of service is maintained to external and internal customers
Desire to progress through a multi-skilled, fast paced environment
What's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group Plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
Closing Date: 14th April 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.