Branch Manager
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £32,000 per year |
| Hours: | Full time |
| Closing date: | 02 May 2026 |
| Location: | Horsham, West Sussex |
| Remote working: | On-site only |
| Company: | Pickfords Move Management Limited |
| Job type: | Permanent |
| Job reference: |
Summary
JOB PURPOSE:
• To lead and manage the branch team to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation.
• Deliver a consistent superior service in line with the company quality standards.
• The role will also be responsible for full compliance to Health and Safety and Transport Legislation.
• Comply with company cash management guideline.s
RESPONSIBILITIES:
• Full responsibility for branch contribution.
• Planning, monitoring and management of the daily operation.
• Accurate cost reporting on Navision e.g. wages, PO’s etc.
• Complete pre move call 48 hours prior to each move.
• Manage margins by job via PF10 report.
• Close / sign off all jobs on a weekly basis.
• Complete weekly trading report and monthly forecast.
• Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
• To manage all staff to achieve appropriate KPI’s.
• To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
• Investigation of claims and complaints.
• Hold monthly branch service meetings.
• To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance.
• Manage absence records in line with company policy.
• To maintain and monitor an up to date training matrix for all operative staff.
• Complete all required monthly returns.
• Monitor and maintain all transport legislative requirements.
• Compliance to branch health & safety requirements.
• Adherence to company ISO/BAR accreditations.
• Ensure all payments are collected in line with contract conditions.
KPI’S:
• To achieve annual budgeted margin and contribution targets.
• Achieve product margins via PF10 report.
• Improvement to budgeted claims percentage.
• Branch of the Year
• Branch compliance table.
• Branch use again score 95%.
• Branch service score of 8.7.
• Minimum of 2 quality audits (1 must be international) per month.
• 12 Service meetings per year.
• Zero debt over 60 days.
• No overdue vehicle services.
• Tachograph error rate < 8%.
• Minimum health & safety audit score of 90%.
SKILLS, KNOWLEDGE AND EXPERIENCE:
• Customer centric.
• Managerial experience and leadership skills.
• Commercial awareness.
• Ability to motivate team and create a can do environment.
• Ability to coach and train others.
• Exceptional planning and prioritising skills.
• Excellent communication skills both verbal and written.
• Problem solving skills.
• Knowledge of Transport Legislation, fleet and maintenance controls.
• To lead and manage the branch team to achieve revenue, margin and contribution targets. This will be achieved through the efficient planning, monitoring and management of the daily operation.
• Deliver a consistent superior service in line with the company quality standards.
• The role will also be responsible for full compliance to Health and Safety and Transport Legislation.
• Comply with company cash management guideline.s
RESPONSIBILITIES:
• Full responsibility for branch contribution.
• Planning, monitoring and management of the daily operation.
• Accurate cost reporting on Navision e.g. wages, PO’s etc.
• Complete pre move call 48 hours prior to each move.
• Manage margins by job via PF10 report.
• Close / sign off all jobs on a weekly basis.
• Complete weekly trading report and monthly forecast.
• Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
• To manage all staff to achieve appropriate KPI’s.
• To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion.
• Investigation of claims and complaints.
• Hold monthly branch service meetings.
• To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance.
• Manage absence records in line with company policy.
• To maintain and monitor an up to date training matrix for all operative staff.
• Complete all required monthly returns.
• Monitor and maintain all transport legislative requirements.
• Compliance to branch health & safety requirements.
• Adherence to company ISO/BAR accreditations.
• Ensure all payments are collected in line with contract conditions.
KPI’S:
• To achieve annual budgeted margin and contribution targets.
• Achieve product margins via PF10 report.
• Improvement to budgeted claims percentage.
• Branch of the Year
• Branch compliance table.
• Branch use again score 95%.
• Branch service score of 8.7.
• Minimum of 2 quality audits (1 must be international) per month.
• 12 Service meetings per year.
• Zero debt over 60 days.
• No overdue vehicle services.
• Tachograph error rate < 8%.
• Minimum health & safety audit score of 90%.
SKILLS, KNOWLEDGE AND EXPERIENCE:
• Customer centric.
• Managerial experience and leadership skills.
• Commercial awareness.
• Ability to motivate team and create a can do environment.
• Ability to coach and train others.
• Exceptional planning and prioritising skills.
• Excellent communication skills both verbal and written.
• Problem solving skills.
• Knowledge of Transport Legislation, fleet and maintenance controls.