Registered Manager
| Posting date: | 01 April 2026 |
|---|---|
| Salary: | £40,000 per year |
| Additional salary information: | Direct care rates: £15.13 weekdays / £16.81 weekends (inclusive of holiday pay) |
| Hours: | Full time |
| Closing date: | 01 May 2026 |
| Location: | Black Isle, Scottish Highlands |
| Remote working: | On-site only |
| Company: | Eilean Dubh Home Care Ltd |
| Job type: | Permanent |
| Job reference: | Manager 0426 |
Summary
Job Purpose
The Registered Manager is responsible for the overall leadership, management, and development of Eilean Dubh Home Care and Support Services. The post holder will ensure the delivery of safe, effective, and person-centred care in full compliance with the requirements of the Care Inspectorate, the Health and Social Care Standards, and all relevant legislation.
The role combines strategic leadership with operational oversight, ensuring high-quality outcomes for people who use the service, while supporting and developing a skilled and compassionate workforce.
Key Responsibilities
1. Service Leadership & Regulatory Compliance
• Act as the Registered Manager in line with requirements set by the Care Inspectorate.
• Ensure the service consistently meets and exceeds regulatory standards, including inspection requirements and improvement plans.
• Lead on quality assurance systems, ensuring continuous monitoring, evaluation, and improvement of care delivery.
• Maintain accurate, up-to-date records and documentation in accordance with legal and regulatory frameworks.
• Lead safeguarding processes, ensuring all concerns are managed in line with local and national adult protection procedures.
• Oversee complaints management, ensuring timely investigation, resolution, and organisational learning.
2. Care Delivery & Service Development
• Undertake assessments of new referrals, determining suitability and ensuring safe service provision.
• Ensure the development, implementation, and regular review of high-quality, person-centred care plans and risk assessments.
• Monitor outcomes and ensure care delivery reflects individual needs, preferences, and aspirations.
• Work collaboratively with multi-disciplinary professionals (health, social work, and third sector partners) to ensure coordinated care.
• Drive service improvement and innovation, contributing to the growth and sustainability of Eilean Dubh services.
3. Team Leadership & Workforce Development
• Provide strong, visible leadership to the staff team, promoting a positive, values-led culture.
• Deliver effective supervision, appraisal, and performance management processes.
• Support staff development through coaching, mentoring, and access to training and continuous professional development.
• Lead recruitment, induction, and retention strategies to ensure a stable and competent workforce.
• Promote staff wellbeing, engagement, and a culture of openness, respect, and continuous learning.
4. Operational Management
• Ensure safe staffing levels and effective deployment of staff to meet service demands.
• Participate in and oversee the on-call rota, providing leadership support outside normal working hours.
• Provide direct care where required, ensuring continuity and responsiveness of service delivery.
• Monitor service performance, including quality indicators, incidents, and outcomes, taking action where required.
• Ensure effective communication systems are in place across the organisation.
5. Additional Service Responsibilities
• Provide leadership oversight to services supporting adults with additional support needs.
• Work closely with senior care staff to ensure high-quality delivery across all service areas.
• Oversee respite services delivered both in individuals’ homes and at The Haven Centre in Inverness.
• Ensure consistent standards of care, robust care planning, and safe service delivery across all service models.
Accountability & Governance
The Registered Manager is accountable for:
• Compliance with all regulatory requirements of the Care Inspectorate
• Delivery of high-quality, person-centred care aligned to Health and Social Care Standards
• Effective use of resources and service sustainability
• Leadership and performance of the staff team
• Continuous improvement and service development
Person Specification
Essential Criteria
Qualifications & Registration
• Relevant qualification meeting the requirements for registration as a manager with the Care Inspectorate
• Willingness and ability to achieve and maintain required professional registration
Experience
• Significant management experience within health or social care
• Experience of working within regulated services, ideally care at home
• Proven experience in care planning, risk assessment, and service user reviews
• Experience of leading teams and managing performance
Knowledge & Skills
• Strong knowledge of regulatory frameworks, including Care Inspectorate standards and Health and Social Care Standards
• Excellent leadership, organisational, and communication skills
• Ability to manage complex situations and make sound decisions
• Strong understanding of safeguarding and risk management
• Ability to work collaboratively with internal and external stakeholders
Values & Behaviours
• Commitment to person-centred, rights-based care
• Integrity, professionalism, and accountability
• Compassionate and inclusive leadership style
• Commitment to continuous improvement and learning
Desirable Criteria
• Management qualification (e.g., SVQ Level 4/5, Leadership & Management, or equivalent)
• Experience in community-based or care at home services
• Experience of service development and quality improvement initiatives
• Knowledge of workforce planning and service growth
Additional Requirements
• Ability to participate in on-call arrangements
• Flexibility to meet service needs, including occasional direct care provision
• Full driving licence and access to transport (desirable depending on service model)
The Registered Manager is responsible for the overall leadership, management, and development of Eilean Dubh Home Care and Support Services. The post holder will ensure the delivery of safe, effective, and person-centred care in full compliance with the requirements of the Care Inspectorate, the Health and Social Care Standards, and all relevant legislation.
The role combines strategic leadership with operational oversight, ensuring high-quality outcomes for people who use the service, while supporting and developing a skilled and compassionate workforce.
Key Responsibilities
1. Service Leadership & Regulatory Compliance
• Act as the Registered Manager in line with requirements set by the Care Inspectorate.
• Ensure the service consistently meets and exceeds regulatory standards, including inspection requirements and improvement plans.
• Lead on quality assurance systems, ensuring continuous monitoring, evaluation, and improvement of care delivery.
• Maintain accurate, up-to-date records and documentation in accordance with legal and regulatory frameworks.
• Lead safeguarding processes, ensuring all concerns are managed in line with local and national adult protection procedures.
• Oversee complaints management, ensuring timely investigation, resolution, and organisational learning.
2. Care Delivery & Service Development
• Undertake assessments of new referrals, determining suitability and ensuring safe service provision.
• Ensure the development, implementation, and regular review of high-quality, person-centred care plans and risk assessments.
• Monitor outcomes and ensure care delivery reflects individual needs, preferences, and aspirations.
• Work collaboratively with multi-disciplinary professionals (health, social work, and third sector partners) to ensure coordinated care.
• Drive service improvement and innovation, contributing to the growth and sustainability of Eilean Dubh services.
3. Team Leadership & Workforce Development
• Provide strong, visible leadership to the staff team, promoting a positive, values-led culture.
• Deliver effective supervision, appraisal, and performance management processes.
• Support staff development through coaching, mentoring, and access to training and continuous professional development.
• Lead recruitment, induction, and retention strategies to ensure a stable and competent workforce.
• Promote staff wellbeing, engagement, and a culture of openness, respect, and continuous learning.
4. Operational Management
• Ensure safe staffing levels and effective deployment of staff to meet service demands.
• Participate in and oversee the on-call rota, providing leadership support outside normal working hours.
• Provide direct care where required, ensuring continuity and responsiveness of service delivery.
• Monitor service performance, including quality indicators, incidents, and outcomes, taking action where required.
• Ensure effective communication systems are in place across the organisation.
5. Additional Service Responsibilities
• Provide leadership oversight to services supporting adults with additional support needs.
• Work closely with senior care staff to ensure high-quality delivery across all service areas.
• Oversee respite services delivered both in individuals’ homes and at The Haven Centre in Inverness.
• Ensure consistent standards of care, robust care planning, and safe service delivery across all service models.
Accountability & Governance
The Registered Manager is accountable for:
• Compliance with all regulatory requirements of the Care Inspectorate
• Delivery of high-quality, person-centred care aligned to Health and Social Care Standards
• Effective use of resources and service sustainability
• Leadership and performance of the staff team
• Continuous improvement and service development
Person Specification
Essential Criteria
Qualifications & Registration
• Relevant qualification meeting the requirements for registration as a manager with the Care Inspectorate
• Willingness and ability to achieve and maintain required professional registration
Experience
• Significant management experience within health or social care
• Experience of working within regulated services, ideally care at home
• Proven experience in care planning, risk assessment, and service user reviews
• Experience of leading teams and managing performance
Knowledge & Skills
• Strong knowledge of regulatory frameworks, including Care Inspectorate standards and Health and Social Care Standards
• Excellent leadership, organisational, and communication skills
• Ability to manage complex situations and make sound decisions
• Strong understanding of safeguarding and risk management
• Ability to work collaboratively with internal and external stakeholders
Values & Behaviours
• Commitment to person-centred, rights-based care
• Integrity, professionalism, and accountability
• Compassionate and inclusive leadership style
• Commitment to continuous improvement and learning
Desirable Criteria
• Management qualification (e.g., SVQ Level 4/5, Leadership & Management, or equivalent)
• Experience in community-based or care at home services
• Experience of service development and quality improvement initiatives
• Knowledge of workforce planning and service growth
Additional Requirements
• Ability to participate in on-call arrangements
• Flexibility to meet service needs, including occasional direct care provision
• Full driving licence and access to transport (desirable depending on service model)