Service Introduction Analyst
| Posting date: | 01 April 2026 |
|---|---|
| Salary: | £50,000.0 to £58,000.0 per year |
| Additional salary information: | 50000-58000 |
| Hours: | Full time |
| Closing date: | 07 April 2026 |
| Location: | London, London, EC2V 6DB |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4784802_1774950041 |
Summary
Your new company
A leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They are in the process of transforming their current technology landscape globally.
Your new role
An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable and service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one.
The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior to go-live and will act as the operational readiness representative in project and change initiatives. The Service Introduction Analyst will ensure the Service Desk is fully prepared to support new and changed services, co-ordinate knowledge transfer, training sessions and handover activities for Service Desk analysts.
The role holder will also be required to ensure high-quality knowledge articles, FAQs and troubleshooting guides are created and maintained. They will validate the completeness and accuracy of service documentation, run books and support procedures. There will be a requirement to collaborate closely with Change Management to align service introductions with release and change schedules, support post-implementations and capture lessons learnt.
What you'll need to succeed
- Experience in Service Introduction, Service Transition, or IT service operations roles.
- Strong understanding of Service Desk operations and support models.
- Knowledge of ITIL practices, particularly Service Transition, Change, and Knowledge Management.
- Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience.
- ITIL Foundation or higher certification preferred.
- Experience with ITSM tools (e.g. ServiceNow) is an advantage.
What you'll get in return
- Basic salary up to £58K
- Hybrid working (2-3 days in the office)
- Various other benefits
- 25 Days AL
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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