PCN Operations Manager

Posting date:	01 April 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	20 April 2026
Location:	Deal, CT14 7EQ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A1480-26-0000

Summary

Key responsibilities 1. PCN operations and service delivery Lead and coordinate day to day PCN operations across multiple practices and teams Oversee the operational running of PCN services, ensuring delivery against the Network Contract DES and other commissioned services Work closely with the PCN leadership team to ensure PCN projects and services are well planned, implemented and reviewed Coordinate and support delivery of Enhanced Health in Care Homes (EHCH), Clinical Pharmacy, Social Prescribing, Mental Health, Care Coordination and other ARRS roles Assist in the co-ordination of various PCN meetings, including setting dates, drawing up agendas, minute taking and communicating decisions and actions to the wider PCN. 2. Workforce and people management Provide operational and people management for a growing ARRS workforce, ensuring safe, effective deployment aligned to the Network Contract DES and local priorities Line manage and support ARRS staff (and any other PCN employed staff), including recruitment, induction, supervision, appraisal and performance management Ensure staff are deployed effectively across practices to meet population need, support capacity and access, and reduce unwarranted variation Foster a positive, supportive culture across the PCN workforce, promoting teamwork, resilience and continuous improvement 3. Strategy, business development and contracts Work with the Clinical Directors, PCN Finance Lead and board to develop and implement the PCNs strategic plan, aligned with: - The Network Contract DES - The NHS Long Term Plan and 10 year ambitions - ICB and place based priorities Use a strong understanding of the NHS and primary care business environment to: - Identify and pursue new opportunities, including tenders and local contracts - Support the development of business cases and funding bids Ensure the PCN is well positioned to navigate and capitalise on the rapidly changing NHS environment, including tendering for contracts and developing new services Ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS (Integrated Care System) and national strategies Help translate national NHS strategy (e.g. analogue to digital, hospital to community, prevention to cure) into practical, local delivery for our population 4. Digital transformation and data analysis Support the PCN to move from analogue to digital, through adopting new technology to enhance patient access and experience and increase PCN productivity Work with practices to harness digital tools (e.g. online consultation, digital telephony, NHS App, remote monitoring) to improve access, efficiency and patient experience Use data and analytics to: - Monitor PCN performance and activity (including ARRS utilisation, access, population health) - Inform decision making and service redesign - Support delivery of population health management and reduction of health inequalities Ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional information management standards 5. Relationships, networking and system working Act as a key interface between member practices, ensuring good communication, alignment and collaborative working Build relationships and facilitate collaboration between practices to support the delivery of care to each others patients (for example to delivery of enhanced access or other hub type working arrangements) Build and maintain productive relationships with: - The Integrated Care Board - Community and mental health providers - The local community hospital trust - Voluntary and community sector partners Represent the PCN at relevant system and place based meetings, advocating for the needs of our population Lead and manage the collaborative relationship with our Patient Participation Group, ensuring meaningful engagement, effective communication and active involvement in service development and improvement initiatives 6. Governance, risk and conflict resolution Develop and maintain robust governance arrangement for PCN services, including standard operating procedures (SOPs), risk management and incident reporting in compliance with relevant NHS and contractual requirements Use conflict resolution and negotiation skills to manage differences between stakeholders, ensuring fair, pragmatic solutions that protect member practices and patients Maintain high standards of professionalism, confidentiality and probity at all times