Property Maintenance Helpdesk Supervisor
| Posting date: | 01 April 2026 |
|---|---|
| Salary: | £31,982 per year |
| Hours: | Full time |
| Closing date: | 01 May 2026 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | Nacro |
| Job type: | Permanent |
| Job reference: | Derby |
Summary
Property Maintenance Helpdesk Supervisor
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 Per Annum
Working Hours: 37.5 hours per week
Some organisations talk about making a difference. At Nacro, we do it every day.
This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we’ve created a culture and environment designed to bring out the best in everyone at Nacro.
We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio
Who are we looking for?
This is an exciting opportunity to step into a supervisory role within Nacro’s Property Maintenance Helpdesk. You’ll support the Helpdesk Manager in delivering a responsive, efficient repairs service across a national property portfolio.
A key focus of this role is overseeing Nacro’s response to damp, mould, and property hazards, ensuring full compliance with Awaab’s Law and maintaining high living standards for residents.
Key Responsibilities
Team Supervision: Support and guide the Maintenance Helpdesk team to ensure smooth and effective service delivery.
Damp & Mould Oversight: Lead on managing cases related to damp, mould, and hazards, ensuring timely and compliant resolutions.
Performance Monitoring: Track KPIs, produce reports, and ensure service targets are consistently met.
Repairs Coordination: Oversee repair requests from logging through to completion, ensuring quality and timely outcomes.
Stakeholder Collaboration: Work closely with surveyors, housing teams, contractors, and landlords to deliver effective solutions.
Contractor Management: Monitor performance, support reviews, and ensure value for money across services.
Deputising: Step in for the Helpdesk Manager when required.
Who Will Thrive in This Role?
Strong communicators who can confidently engage with a wide range of stakeholders
Detail-oriented professionals who can manage complex systems and data
problem-solvers who can prioritise and work under pressure
Collaborative team players with leadership potential or experience
Essential Skills & Experience
At least 2 years’ experience in property maintenance, ideally within social or rented housing
Strong understanding of housing and maintenance environments
Experience working with administrative or helpdesk systems
Ability to manage workloads, prioritise tasks, and meet deadlines
Confidence in producing and analysing performance data and reports
Good ICT skills, particularly in Microsoft Excel, Word, and Outlook
For the Nacro Candidate pack please click here
For further information about the role please click here.
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 Per Annum
Working Hours: 37.5 hours per week
Some organisations talk about making a difference. At Nacro, we do it every day.
This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we’ve created a culture and environment designed to bring out the best in everyone at Nacro.
We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio
Who are we looking for?
This is an exciting opportunity to step into a supervisory role within Nacro’s Property Maintenance Helpdesk. You’ll support the Helpdesk Manager in delivering a responsive, efficient repairs service across a national property portfolio.
A key focus of this role is overseeing Nacro’s response to damp, mould, and property hazards, ensuring full compliance with Awaab’s Law and maintaining high living standards for residents.
Key Responsibilities
Team Supervision: Support and guide the Maintenance Helpdesk team to ensure smooth and effective service delivery.
Damp & Mould Oversight: Lead on managing cases related to damp, mould, and hazards, ensuring timely and compliant resolutions.
Performance Monitoring: Track KPIs, produce reports, and ensure service targets are consistently met.
Repairs Coordination: Oversee repair requests from logging through to completion, ensuring quality and timely outcomes.
Stakeholder Collaboration: Work closely with surveyors, housing teams, contractors, and landlords to deliver effective solutions.
Contractor Management: Monitor performance, support reviews, and ensure value for money across services.
Deputising: Step in for the Helpdesk Manager when required.
Who Will Thrive in This Role?
Strong communicators who can confidently engage with a wide range of stakeholders
Detail-oriented professionals who can manage complex systems and data
problem-solvers who can prioritise and work under pressure
Collaborative team players with leadership potential or experience
Essential Skills & Experience
At least 2 years’ experience in property maintenance, ideally within social or rented housing
Strong understanding of housing and maintenance environments
Experience working with administrative or helpdesk systems
Ability to manage workloads, prioritise tasks, and meet deadlines
Confidence in producing and analysing performance data and reports
Good ICT skills, particularly in Microsoft Excel, Word, and Outlook
For the Nacro Candidate pack please click here
For further information about the role please click here.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.