Afternoon Reception Supervisor
| Posting date: | 01 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 April 2026 |
| Location: | Milton Keynes, MK6 2LR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4150-26-0005 |
Summary
JOB TITLE: AFTERNOON RECEPTION SUPERVISOR REPORTS TO: PRACTICE MANAGER HOURS: 25 per week Monday Friday 7.00am 6.45pm although core hours to be1.45pm -6.45pm (with occasional Saturday mornings) Job Summary: Supervise the reception team and front of house operations to ensure smooth, efficient, and professional patient services. Provide day to day supervisory support to the management team, ensuring all administration duties and patient requests are processed in accordance with practice policies, confidentiality and health and safety protocols. Key Responsibilities The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Supervise and support the reception team, ensuring high quality patient care and professional standards Assist with and oversee daily reception operations, including appointment scheduling, patient requests, and administrative tasks Support with staffing levels, rotas and annual leave ensuring adequate staff cover at all times Handle patient and clinician queries, complaints and requests in line with practice procedures Ensure accurate recording of patient data and effective use of clinical systems and IT Support with IT issues and liaise with external support when needed Support vaccination clinics and other patient service initiatives Support with staff meetings, training, induction, ongoing development, and annual appraisals Maintain accurate records for appointments, registrations, deductions, prescriptions, messages, post, and other reception functions Liaise with the wider primary care team and external agencies as required Support call and recall systems for patient reviews and long term condition management Promote and uphold Equality & Diversity, confidentiality, and Health & Safety standards Assist with premises related tasks such as security systems, and telephone systems Carry out any other reasonable duties to support practice operations Governance & Professional Standards Maintain confidentiality in line with Data Protection and Caldicott principles Follow all Health & Safety, Infection Control, and security procedures Promote equality, fairness, and inclusive service delivery Participate in training, personal development, and quality improvement activities Communicate effectively with patients, colleagues, and external partners Contribute to audits, service implementation, and continuous improvement