Minor Works Manager
| Dyddiad hysbysebu: | 31 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ebrill 2026 |
| Lleoliad: | SE1 9SG |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 93254 |
Crynodeb
Minor Works Manager - Gravesend
FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer.
Responsibilities
-To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic.
-Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons.
-Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers.
-To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts.
-To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month.
-To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders.
-To work closely with customers, providing an exceptional level of customer service from initial contact through to completion.
-Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations.
What will your role look like?
-Provide a high level of services to customers and strive to exceed customer expectations.
-Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's
-Provide first-class service to customers to retain business and create a platform to develop, build and expand business.
-Review workbank and ensure prompt delivery.
-Review quote bank and ensure prompt response.
-Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept.
-Allocate engineers to complete minor works in an efficient manner.
-Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion.
-Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice.
-Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification
-Ensure all critical failures are verbally reported by engineers and actioned the same day.
-All documentation being completed and reaching the required destinations within the agreed time limits.
-Taking care that the responsible person is satisfied with the service they receive.
-Ensure MBR information is provided promptly on the 2nd week of each calendar month.
Who We're Looking For
-Able to work independently.
-To run a team of admin staff and ensure proactive response to resolving problems.
-Able to plan, implement and complete activities without assistance.
-Deal with customers, end-users, construction personnel and in-house staff in a professional manner.
-Good verbal and written communication
-skills required to Invoice.
-To operate business procedures within the framework of BN EN ISO 9001:2000
-Strong knowledge of Microsoft Office.
FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer.
Responsibilities
-To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic.
-Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons.
-Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers.
-To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts.
-To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month.
-To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders.
-To work closely with customers, providing an exceptional level of customer service from initial contact through to completion.
-Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations.
What will your role look like?
-Provide a high level of services to customers and strive to exceed customer expectations.
-Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's
-Provide first-class service to customers to retain business and create a platform to develop, build and expand business.
-Review workbank and ensure prompt delivery.
-Review quote bank and ensure prompt response.
-Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept.
-Allocate engineers to complete minor works in an efficient manner.
-Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion.
-Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice.
-Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification
-Ensure all critical failures are verbally reported by engineers and actioned the same day.
-All documentation being completed and reaching the required destinations within the agreed time limits.
-Taking care that the responsible person is satisfied with the service they receive.
-Ensure MBR information is provided promptly on the 2nd week of each calendar month.
Who We're Looking For
-Able to work independently.
-To run a team of admin staff and ensure proactive response to resolving problems.
-Able to plan, implement and complete activities without assistance.
-Deal with customers, end-users, construction personnel and in-house staff in a professional manner.
-Good verbal and written communication
-skills required to Invoice.
-To operate business procedures within the framework of BN EN ISO 9001:2000
-Strong knowledge of Microsoft Office.