Customer Experience Advisor
| Posting date: | 31 March 2026 |
|---|---|
| Salary: | £27,763 per year |
| Hours: | Full time |
| Closing date: | 14 April 2026 |
| Location: | Portishead, Bristol |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Alliance Homes Group |
| Job type: | Contract |
| Job reference: |
Summary
We’re on the lookout for new team members to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.
You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.
This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.
About You
Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.
You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.
Good IT skills are important too, as you’ll be working with several of our internal systems.
We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
Previous applicants in the past six months need not apply.
You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.
This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.
About You
Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.
You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.
Good IT skills are important too, as you’ll be working with several of our internal systems.
We’re reviewing applications and holding interviews as they come in, so if you are interested in the role – apply today!
Previous applicants in the past six months need not apply.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.