Community Care Coordinator Team Lead
| Posting date: | 30 March 2026 |
|---|---|
| Salary: | £29,441.00 per year |
| Additional salary information: | £29441.00 a year |
| Hours: | Full time |
| Closing date: | 23 April 2026 |
| Location: | Ipswich, IP3 8LX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0291-26-0015 |
Summary
JOB SUMMARY St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The community care coordinators, cover 7 days per week, providing support to our integrated community service including the OneCall service. The post holder will act as a Team Lead for the Community Care Coordinators in a managerial position but also acting as a Care Coordinator covering shifts and providing support to our Virtual Ward service. SAFEGUARDING RESPONSIBILITIES Demonstrate a commitment to keeping adults and young people safe Report any disclosure made to you to the appropriate person Report any safeguarding concerns in the workplace to the appropriate person Maintain an awareness of the Hospices policies in relation to safeguarding KEY ACCOUNTABILITIES Team Lead To lead and manage the Community Care Coordinators to include 1-1s, appraisals, performance concerns, absence requests and deal with any line management issues. To recruit, onboard and provide training for new starters to the team. To develop and manage a robust rota for the Community Care Coordinators and Community Healthcare Assistants covering days and nights. To ensure that adequate cover, to the established service model, is provided 8 am to 8 pm, 7 days a week to the OneCall service. To provide ongoing training and refresher training sessions as required. To have an overview of the Virtual Ward service, including rostering of care visiting and updating associated systems. Review and confirm any timesheets and mileage claims for the Virtual Ward team. To have an understanding of all care coordinator functions to be able to support when needed. Ensure that StaffCare is up to date with sickness/shifts swaps for both the Community Care Coordinator team and Virtual Ward Community Healthcare Assistants, running sickness reports as required. To signpost and provide information as and when required. To be a resource and knowledgeable of services and informed of capacity within care providers. To coordinate visits by our Community Healthcare Assistants, providing care for new patients and to manage existing patients. To assist in the investigation of administration incidents as directed by the community service lead Act a role model to the team, positively implementing changes to processes and ensuring high quality service delivery To attend relevant meetings as required. To recognise indications of staff stress and to facilitate staff support. Monitor stock levels for both Community Care Coordinator and Virtual Ward Teams, liaising with suppliers and placing orders. To participate in the induction of new staff Community Care Coordinator To understand and organise care packages for end of life patients e.g. number of carer visits in a day using the software provided. To support care coordinator role and duties for OneCall, virtual ward and general administration as needed To maintain patient records, ensuring that all activities e.g. telephone calls, are entered in a timely manner and are accurate. To ensure patients, families and healthcare professionals are informed of changes and updates. Ensure adherence with relevant Infection Prevention and Control policies and procedures. To be involved in appropriate education opportunities relevant to the Hospice. General To be able to deal with sensitive information at all times. To devise with the line manager, a personal development plan in line with the Hospice objectives and personal needs. To maintain and optimise personal professional skills. To participate in professional placements and lay person visits to the Hospice, as requested. To recognise the value of volunteer contribution and play an active part in their support and development where appropriate. To give feedback from attended education programmes/study days to the multi-disciplinary team. To support the development of other team members where required. To work within the policies and procedures of the Hospice. To uphold the hospice and individual teams values at all times. To ensure effective use of resources. To participate in relevant activities which promote the Hospice as requested. To respect at all times the confidentiality of information covering patients, staff and volunteers. To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice. To promote the Hospice Philosophy of Care towards patients, relatives and visitors.