Customer Relationship Manager (Fleet)
| Posting date: | 30 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 April 2026 |
| Location: | Darlington Head Office, DL1 4PZ |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | MAR20267843 |
Summary
Location: Darlington with travel involvedNorthgate Fleet Management is growing, and we’re looking for a Customer Account Manager to support our existing customer base and ensure a high standard of service delivery across our fleet operations.This is not a sales or new business role.Instead, you’ll focus on managing relationships with existing customers, ensuring their fleets are running efficiently and that we consistently deliver against agreed service levels.This is a great opportunity for someone who enjoys building relationships, solving problems, and working closely with customers and operational teams to deliver a smooth, reliable service.What you’ll be doingActing as the main point of contact for a portfolio of existing fleet customersBuilding strong working relationships and understanding customer needsMonitoring fleet performance and identifying opportunities to improve efficiencyManaging and reviewing Service Level Agreements (SLAs)Working closely with internal teams to resolve issues and improve service deliveryProviding regular updates and reports to customersSupporting continuous improvement across the customer experienceJoin Northgate Vehicle Hire as a Fleet Management Customer Account Manager and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - £30,000 per annum plus a 10% annual bonus and a job car to be used for client visits.Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!Pension - Employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About YouExperience in a customer-facing or account management role (non-sales / service-led)Strong relationship-building and communication skillsOrganised, proactive and able to manage multiple prioritiesComfortable working with data and using it to support decisionsExperience within fleet, automotive, logistics or a service-led environment is beneficialConfident using Microsoft Office toolsAbout UsWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.