Equipment Service Lead
| Posting date: | 30 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,000 per annum |
| Hours: | Full time |
| Closing date: | 29 April 2026 |
| Location: | Cannock |
| Company: | Newlife the Charity for Disabled Children |
| Job type: | Permanent |
| Job reference: | 616 |
Summary
Job Advert
Equipment Service Lead
Location: Head office, Cannock
Salary: £35,000 per annum
Contracted hours: 37.5 hours
About our Charity
As one of the UK’s leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated
to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our
free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with
disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with
additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career
development.
Across the whole of Newlife, our teams are crucial to our success – it’s not just a job; here you’ll be helping us to change lives
every day.
About the role
The Equipment Services Lead oversees the effective delivery of the Equipment Grants and Loans service, ensuring operations are
efficient, cost‑effective, and informed by strong disability equipment knowledge and procurement expertise. The role applies
detailed understanding of specialist paediatric equipment (Beds, buggies, car seats and wheelchairs ) to ensure all
recommendations are safe, appropriate, and represent best value for families.
They lead on procurement decisions, manage supplier relationships, and ensure all equipment provision meets quality standards,
safeguarding requirements, and budget expectations. The postholder provides leadership to the Equipment Services team, drives
service improvements, and monitors performance against KPIs.
Working collaboratively with external organisations and professionals involved in equipment provision, the Equipment Services Lead
contributes to ongoing service development and ensures that all publicly available information—particularly website content
relating to equipment and grants—is accurate, up to date, and reflective of current service standards.
Key Responsibilities
* Oversee the day‑to‑day operations of the Equipment Grants and Loans service, ensuring efficient, timely, high‑quality delivery
in full compliance with safeguarding requirements, GDPR, and all relevant organisational policies.
* Apply strong understanding of paediatric equipment to ensure all grant decisions are appropriate, cost‑effective, and deliver
meaningful benefits to families while safeguarding charitable resources.
* Lead on procurement and supplier management by evaluating equipment specifications, comparing quotations, ensuring value for
money, and maintaining strong supplier relationships to secure cost‑efficient solutions, reliable service, and high‑quality
equipment provision.
* Lead, support, and develop the Equipment Services team through coaching, training, and promoting a culture of continuous
improvement.
* Identify opportunities to improve systems, processes, and workflows to enhance service quality and efficiency.
* Act as a key point of contact for external organisations and professionals, ensuring effective communication and collaborative
working to support equipment provision.
* Ensure all publicly available information—particularly website content relating to equipment and grants—is accurate, up to
date, and reflective of current service standards.
* Handle complex queries, issues, or escalations professionally, ensuring timely resolution and a positive experience for
families and stakeholders.
* Manage the service budget effectively, including raising and signing off purchase orders (POs) and invoices in line with
financial policies and delegated authority.
What we are looking for
Candidates should hold GCSEs (or equivalent) in Maths, English, and IT (Grade C or above), and have a strong understanding of
paediatric equipment such as beds, wheelchairs, buggies, and car seats.
You will have proven experience in a management role within health, social care, or the charitable sector, with a track record of
overseeing operations, managing teams, and controlling budgets. A solid understanding of safeguarding, GDPR, and confidentiality
is essential, along with experience in supplier management.
Strong IT skills, including the use of databases and Microsoft Office, are required. You will bring excellent leadership,
communication, and organisational skills, with the ability to manage multiple priorities and analyse performance data to drive
improvements.
We are looking for someone who is professional, proactive, resilient, and adaptable, with a collaborative and compassionate
approach, and a positive, self-motivated attitude.
Disclosure and Barring Service (DBS) checking may be necessary for this role.
Equipment Service Lead
Location: Head office, Cannock
Salary: £35,000 per annum
Contracted hours: 37.5 hours
About our Charity
As one of the UK’s leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated
to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our
free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with
disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with
additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career
development.
Across the whole of Newlife, our teams are crucial to our success – it’s not just a job; here you’ll be helping us to change lives
every day.
About the role
The Equipment Services Lead oversees the effective delivery of the Equipment Grants and Loans service, ensuring operations are
efficient, cost‑effective, and informed by strong disability equipment knowledge and procurement expertise. The role applies
detailed understanding of specialist paediatric equipment (Beds, buggies, car seats and wheelchairs ) to ensure all
recommendations are safe, appropriate, and represent best value for families.
They lead on procurement decisions, manage supplier relationships, and ensure all equipment provision meets quality standards,
safeguarding requirements, and budget expectations. The postholder provides leadership to the Equipment Services team, drives
service improvements, and monitors performance against KPIs.
Working collaboratively with external organisations and professionals involved in equipment provision, the Equipment Services Lead
contributes to ongoing service development and ensures that all publicly available information—particularly website content
relating to equipment and grants—is accurate, up to date, and reflective of current service standards.
Key Responsibilities
* Oversee the day‑to‑day operations of the Equipment Grants and Loans service, ensuring efficient, timely, high‑quality delivery
in full compliance with safeguarding requirements, GDPR, and all relevant organisational policies.
* Apply strong understanding of paediatric equipment to ensure all grant decisions are appropriate, cost‑effective, and deliver
meaningful benefits to families while safeguarding charitable resources.
* Lead on procurement and supplier management by evaluating equipment specifications, comparing quotations, ensuring value for
money, and maintaining strong supplier relationships to secure cost‑efficient solutions, reliable service, and high‑quality
equipment provision.
* Lead, support, and develop the Equipment Services team through coaching, training, and promoting a culture of continuous
improvement.
* Identify opportunities to improve systems, processes, and workflows to enhance service quality and efficiency.
* Act as a key point of contact for external organisations and professionals, ensuring effective communication and collaborative
working to support equipment provision.
* Ensure all publicly available information—particularly website content relating to equipment and grants—is accurate, up to
date, and reflective of current service standards.
* Handle complex queries, issues, or escalations professionally, ensuring timely resolution and a positive experience for
families and stakeholders.
* Manage the service budget effectively, including raising and signing off purchase orders (POs) and invoices in line with
financial policies and delegated authority.
What we are looking for
Candidates should hold GCSEs (or equivalent) in Maths, English, and IT (Grade C or above), and have a strong understanding of
paediatric equipment such as beds, wheelchairs, buggies, and car seats.
You will have proven experience in a management role within health, social care, or the charitable sector, with a track record of
overseeing operations, managing teams, and controlling budgets. A solid understanding of safeguarding, GDPR, and confidentiality
is essential, along with experience in supplier management.
Strong IT skills, including the use of databases and Microsoft Office, are required. You will bring excellent leadership,
communication, and organisational skills, with the ability to manage multiple priorities and analyse performance data to drive
improvements.
We are looking for someone who is professional, proactive, resilient, and adaptable, with a collaborative and compassionate
approach, and a positive, self-motivated attitude.
Disclosure and Barring Service (DBS) checking may be necessary for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.