Administrator/Receptionist
| Posting date: | 30 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | Egremont, CA22 2BD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4097-26-0004 |
Summary
Key Responsibilities Clinical Administration Duties Distribute internal and external post (paper and electronic) Allocate lab reports and electronic documents to clinical staff daily Process insurance forms, medical records, and iGPR requests in line with practice protocols Manage and process income from insurance reports and medical requests, including chasing outstanding payments Provide general administrative support (filing, photocopying, etc.) Assist the clinical team with patient management as required Support new patient registration processes Maintain accurate and up-to-date records on the clinical computer system Monitor and manage stationery stock, including ordering and checking deliveries Reception Duties Open and close the premises, including setting and deactivating alarms Prepare practice rooms and waiting areas for daily operations Handle general enquiries, explain surgery procedures, and assist patients with the total triage system Book new and follow-up appointments Manage daily practice tasks, ensuring completion or appropriate escalation Provide front-of-house services, greeting and directing patients in a courteous and efficient manner Ensure patients are accurately logged into the clinical system Respond promptly to patient queries Answer emergency calls immediately, recording key patient details and nature of the emergency Receive and process home visit requests Maintain adequate stationery supplies in consulting rooms and reception areas Handover urgent information, unresolved tasks, and key updates to incoming colleagues Ensure all daily work activities are completed Follow all practice protocols and stay up to date with training and system changes Remain on duty if required when surgeries run late, unless advised otherwise by the GP Undertake additional duties as requested by the Practice Manager Provide cover for colleagues during holidays and sickness Additional Information Flexibility in working hours is essential The role may require staying beyond scheduled hours when necessary Ongoing training and adherence to practice procedures are expected