Clerical / Appointment Officer
| Posting date: | 30 March 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 13 April 2026 |
| Location: | Plymouth, PL2 2PQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9216-26-0507 |
Summary
1. Register new patients on iPMS (Information Patient Management 1. Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. 2. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy. 3. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies. 4. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. 5. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. 6. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures. 7. As required, telephone patients with urgent/last minute appointments. 8. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. 9. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. 10. Notify appropriate out-patient staff of changes/cancellations to clinics. For further details please see attached JD&PS.