Customer Enabling Services Advocate
| Posting date: | 26 March 2026 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | Grade 3 (SCP 7 - 11) £26,403 - £28,142 (pro rata) |
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Permanent |
| Job reference: | 294012 |
Summary
14 hours per week (nightshift), two shifts 11pm-7am, 6 rest days, then two shifts 11pm-7am rotating across 365 days per year
We are looking to recruit a Customer Service Advocate to join Sunderland City Councilandrsquo;s Customer Enabling Service, working within our 24/7 Telecare alarm-handling function.
Our Telecare team plays a vital role in supporting vulnerable residents across the city, responding to alarm activations and delivering a calm, reassuring and efficient service when it matters most. This is a rewarding role where you will make a real difference every day.
As part of our busy Customer Enabling Service, you will be responsible for providing a first-class service to our residents and customers, who are at the heart of everything we do.
You must be resilient, flexible, supportive of colleagues, and committed to delivering a service we can be proud of. In return, you will have access to development opportunities, ongoing support, and encouragement from a friendly and dedicated team.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
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We are looking to recruit a Customer Service Advocate to join Sunderland City Councilandrsquo;s Customer Enabling Service, working within our 24/7 Telecare alarm-handling function.
Our Telecare team plays a vital role in supporting vulnerable residents across the city, responding to alarm activations and delivering a calm, reassuring and efficient service when it matters most. This is a rewarding role where you will make a real difference every day.
As part of our busy Customer Enabling Service, you will be responsible for providing a first-class service to our residents and customers, who are at the heart of everything we do.
You must be resilient, flexible, supportive of colleagues, and committed to delivering a service we can be proud of. In return, you will have access to development opportunities, ongoing support, and encouragement from a friendly and dedicated team.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
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Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.