Practice Manager
| Posting date: | 27 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 May 2026 |
| Location: | Penzance, TR18 4EL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1184-26-0002 |
Summary
Position Overview To oversee the effective and efficient daily operation of Morrab Surgery, ensuring systems, people, and processes are working together to support high-quality, responsive patient care. The role is a key part of the practice's leadership structure, supporting the Business Partner in delivering strategic goals while ensuring operational stability and resilience. Key Responsibilities Operational Management Lead day-to-day operations including appointment systems, staff rotas, estates, IT, and supplier relationships. Ensure clinical demand is managed via structured triage using AccuRx, and that staff adhere to agreed protocols. People & Workforce Line manage administrative and reception teams, providing supervision, mentoring, and support. Help embed the tiered competency-based pay model, ensuring roles are aligned with skills and expectations. Contribute to workforce planning, including recruitment, onboarding, and supporting apprenticeships and internal progression. Collaborate on scheduling, leave planning, and cover arrangements to ensure service continuity. Estates, IT & Infrastructure Oversee the upkeep and safety of the practice premises and equipment. Liaise with IT support to resolve issues quickly and maintain digital readiness. Ensure all operational platforms (e.g., EMIS, AccuRx, Abtrace, MS Teams, TeamNet) are well utilised and understood by staff. Process & Systems Embed new operational processes and standardised workflows to improve efficiency and reduce variation. Work with clinical and administrative leads to refine protocols and clarify responsibilities. Support delivery of structured recall, triage, and clinic scheduling based on accurate demand data. Communication & Coordination Act as a key communication hub within the practice, using platforms like MS Teams to reduce reliance on email and improve coordination. Ensure key operational information is accessible via TeamNet and that staff are trained in its use. Promote a culture of transparency, openness, and shared responsibility. Compliance, Governance & Meetings Ensure meeting compliance requirements (e.g. CQC, NHS contracts). Help coordinate regular operational meetings, safeguarding reviews, and significant event audits. Maintain documentation and reporting aligned to regulatory and contractual standards.