Care Navigator
| Posting date: | 27 March 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 12 April 2026 |
| Location: | Blackpool, FY3 8NX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1763-26-0000 |
Summary
Job Responsibilities Care Navigation Duties Receive, assist and direct patients in accessing the most appropriate service of a healthcare professional in a courteous, efficient and effective way Meet and greet patients, providing a friendly and helpful welcome Direct patient to follow the PATCHs appointment protocol, either over the telephone or in person Triage patients who request urgent treatment in line with Practice procedures Cancel or rearrange clinics where necessary Receive telephone calls and deal with enquiries and messages and direct patients to the appropriate service as necessary Emailing and Photocopying documents as required Explain practice arrangement and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Enter patient information onto the computer as required Provide administrative support to clinical staff and other members of the team Opening and closing the premises at the start and end of the day Attend and participate in Practice and Team meetings as required General Duties Ensure that all queries from patients are handled efficiently and courteously Keep surgery premises today and safe at all times Maintain patient confidentiality at all times Have a working knowledge of the telephone systems Receive and make calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery Overall Responsibility Undertake any other appropriate duties or responsibilities as directed by the Patient Services Manager, Practice Management and GP Partners To ensure effective communication with all clinicians and other practice and community staff based at the Surgery Be aware of, and adhere to, Practice policies in relation to health and safety at work and fire precautions. To attend appropriate training courses Other Tasks Clear rooms after surgeries when necessary Chaperone duties for clinicians Complete opening and closing procedures in accordance with the room rota Ensure building security have thorough knowledge of doors/windows/alarm Advise patients of relevant charges for private services and accept payments and issue receipts for the same