Clinical Support and Improvement Officer

Posting date:	27 March 2026
Salary:	£27,485.00 to £30,162.00 per year
Additional salary information:	£27485.00 - £30162.00 a year
Hours:	Full time
Closing date:	09 April 2026
Location:	Plymouth, PL4 8NF
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B9832-2026-AC-1941

Summary

JOB PURPOSE The post holder will be a key member of the clinical team, primarily supporting the Clinical Lead with high quality administrative support and to assist in the delivery of existing processes. This will include undertaking tasks necessary for the efficient and effective applying a high degree of confidentiality to all their work. This will include but not limited to, ensuring compliance with all aspects of training and appraisals as well as arranging team meetings. A focus of this role will be to support service wide improvements within the clinical team by assisting with clinical audits and analysis of data and contributing to the publication of high-quality reports. Within all aspects of the role, the post holder will be required to deal effectively with employees at all levels throughout the organisation, the wider health and social care community, clinicians, external organisations and the public. This will include effective verbal, written and electronic media communications. SCOPE AND RANGE The post holder will work within Plymouth Community Dental Services and will be required to work within clearly defined policies and operate on their own initiative, taking advice and direction from the Clinical Lead. MAIN DUTIES/RESPONSIBILITIES Provide comprehensive administrative support to the Clinical Lead and wider management team, ensuring the efficient coordination of diaries, meetings, correspondence and departmental activities. Prepare agendas and papers, attend meetings where required, and produce accurate minutes while tracking actions to support effective governance and service delivery. Maintain electronic records and manage sensitive patient and staff information in line with organisational policies and information governance standards. Support the development, implementation and monitoring of quality improvement initiatives across the clinical team. Maintain registers, trackers and compliance documentation, assist with clinical audits, data collection and reporting. Work independently with a proactive and solution-focused approach, managing workload effectively to meet deadlines while maintaining high standards of accuracy and confidentiality. Research, analyse and present information clearly, use initiative to resolve routine and complex queries, and support data collection for research, audits and performance monitoring activities as required. Responsibility for administration Provide day to day administrative assistance to the Clinical Lead, with ad-hoc support to the wider management team as required. Manage diaries, prioritise workload, coordinate activities, arrange meetings and resolve scheduling conflicts to optimise the Clinical Leads time. Plan and organise a range of formal and informal meetings, liaising with employees across the organisation and external agencies. Prepare papers and agendas for clinical meetings (e.g. Governance boards) and attend where required and produce accurate, timely minutes whilst tracking actions Manage incoming correspondence and enquiries on behalf of the Clinical Lead Daily use of IT programmes relevant to the service area to produce minutes, documents, presentations and reports; be responsible for the effective inputting, storing and maintenance of information relevant to this post Maintain electronic records ensuring information is organised and easily accessible Contribute to the development of clinical standard operating procedures and policies for new and existing processes across the service by the collation of data and compilation of the document Responsibility for people who use our services Be required to always follow all relevant organisational policies and procedures Follow existing procedural guidelines and assist to implement changes to working practice that will benefit the service Responsibility for implementation of policy and/or service developments Assist with engagement of key departments such as Information Governance and Digital teams when developing new processes Contribute ideas that support continuous service enhancement Support the planning, implementation and monitoring of quality improvement initiatives across the clinical team , promoting best practice Maintain registers and trackers for quality improvement projects, action plans and compliance with clinical standards Support the coordinating of training and awareness sessions related to clinical quality and service development Assist in the planning and organising of a range of activities to focus areas of improvement and engage with and include staff members within the process using a broad range of activities such as workshops, meetings and surveys. Monitor any proposed changes to ensure they have a continual positive impact on service delivery. Other Responsibilities Manage time effectively to meet deadlines while maintaining high standards of efficiency within the role and service The ability to research, interpret, analyse and present information clearly and concisely Have access to and manage patient records and staff personal and sensitive information Work with other members of the management team and dental board where required Use initiative to deal with routine matters and complex queries, deciding when it is necessary to refer to line manager. Work is managed rather than supervised and the post holder will organise own workload on a day-today basis. A pro-active approach to problem solving Work independently with ongoing projects with minimal supervision At times assist the Clinical Lead in the collection of data which may be used as part of a research project or academic paper, following all ethical standards Regularly undertake complex data collection, analysis and reports for clinical audits, patient feedback and performance monitoring and assist in the publication of high-quality reports. Undertake further training and CPD as required to fulfil the role COMMUNICATIONS AND RELATIONSHIPS The post holder will communicate with a wide variety of clinical and non-clinical colleagues, as well as system partners and service users. The post holder will also: Handle enquiries and communicate effectively with employees at all levels both internally and externally to the organisation, either by telephone, email or in person. Maintain tact, sensitivity and confidentiality at all times Communicate with colleagues., partner organisations and external agencies as required Work with the clinical team and wider service to review processes and support positive change Use digital communication tools and solutions effectively Demonstrate strong organisational skills and manage workload efficiently. Maintain professional verbal and written communication skills Consistently demonstrate behaviours that reflect the organisations values Provide and receive complex and sensitive information with a range of staff across the organisation Liaise with external organisations where appropriate Assist with the creation of presentations and training for management to deliver to other members of the team including clinicians, management and staff at all levels. PHYSICAL DEMANDS OF THE JOB Physical Effort There may at times be a need for light manual handling of equipment and deliveries to the service A combination of sitting, standing and walking with minimal requirements for physical effort Use display screen equipment for substantial proportion of the working day; works in an office environment There may be times be a requirement to travel to other sites for meetings or promotion of the dental service as required by the Clinical Lead, Service Manager or Management team. Mental Effort The work pattern is unpredictable, with frequent interruption. There will be an occasional requirement for concentration for producing documents or data entry Emotional Effort Occasionally manage difficult situations, which may arise with abusive telephone callers, of which may need to be referred to a senior member of staff Ability to deal effectively with stress Physical Skills Advanced keyboard skills to operate a range of computer software producing a wider range of documentation, presentations and reports Working Conditions Rare exposure to distressing circumstances