Income Collection Assistant
| Posting date: | 27 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 April 2026 |
| Location: | West Bromwich, West Bromwich |
| Company: | Riverside |
| Job type: | Permanent |
| Job reference: | 5841 |
Summary
Job Title: Income Collection Assistant
Contract Type: Permanent
Salary: £24,812.12 (£27,254.89 is achieved after 12/18 months successful performance in the role)
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: Sandwell PFI, West Bromwich / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as an Income Collection Assistant
You will be responsible for the delivery of the income management service, minimising loss of income by taking swift and appropriate action to recover arrears/debts whilst ensuring a fair and consistent approach to customer care. To support the delivery of an efficient and effective income management service, ensuring timely rent collection and arrears recovery in line with Sandwell Council’s policies, procedures, and legal requirements. To minimise loss of income, provide early intervention to prevent arrears escalation, and deliver high standards of customer care and support to tenants.
About you
We are looking for someone with
• Successful development, implementation and monitoring of business strategies and plans.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Strong analytical skills and experience of providing meaningful management information.
• Proficient in the use of a range of IT packages including MS Office.
• Ability to remain calm in a pressurised environment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.