Area Housing Manager - 12 Months Fixed Term
| Posting date: | 24 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £53,902 |
| Hours: | Full time |
| Closing date: | 26 April 2026 |
| Location: | Liverpool, L1 6RA |
| Company: | Torus Group |
| Job type: | Contract |
| Job reference: | 924 |
Summary
Job Advert
Do you have strong leadership skills, a proactive approach to service improvement, and a passion for delivering excellent housing
services? We’re looking for a Area Housing Manager to join our team and play a key role in leading neighbourhood housing services
and supporting our communities to thrive. At Torus, tenants are at the heart of everything we do and we are committed to improving
service delivery in our neighbourhoods and supporting our staff to deliver in a challenging operational environment. This role is
based at our Liverpool City Centre Office, with the potential for various days of home working once training is complete.
WHAT YOU’LL BE DOING:
* Lead and manage a Neighbourhood Housing team, ensuring high-quality, customer-focused services are delivered across your area.
* Oversee tenancy management services including tenancy sustainment, inspections, anti-social behaviour and safeguarding,
ensuring compliance with policies and legislation.
* Manage a portfolio of approximately 5,000–6,000 homes, delivering services in line with regulatory requirements and performance
targets.
* Drive performance through effective monitoring, reporting and continuous service improvement.
* Develop and implement policies, procedures and operational plans to support service delivery.
* Manage budgets effectively, ensuring value for money for both the organisation and our tenants.
* Work collaboratively with internal teams, including Assets and Development, to influence service delivery and future planning.
* Build strong relationships with local authorities, partners and stakeholders, acting as an ambassador for the organisation.
* Lead on projects and transformation initiatives, supporting innovation and new ways of working.
* Ensure safeguarding, health & safety and equality standards are embedded across all service delivery.
* Participate in out-of-hours cover through the on-call rota where required.
WHAT WE’RE LOOKING FOR:
* Experience working in housing management, ideally within social housing, with a strong track record of leading teams.
* Knowledge of housing legislation, tenancy management, safeguarding and consumer regulation.
* Experience of performance management, including setting targets and driving service improvements.
* Strong leadership and people management skills, with the ability to motivate and inspire teams.
* Excellent communication and influencing skills, with the ability to build relationships with a wide range of stakeholders.
* Experience managing budgets and understanding financial and risk management principles.
* Ability to manage a varied workload, make decisions in a fast-paced environment and respond to change.
* A customer-focused approach with the ability to handle complex and sensitive situations professionally.
* Good organisational, analytical and problem-solving skills.
* A commitment to health and safety, equality, and excellent customer service.
* Full UK driving licence and willingness to travel as required.
INTERVIEW PROCESS:
* Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant
experience, knowledge, and skills required for the role, as well as a presentation. Interviews will be held at our Liverpool
City Centre Office on 16th April 2026.
ADDITIONAL INFORMATION:
* Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
Do you have strong leadership skills, a proactive approach to service improvement, and a passion for delivering excellent housing
services? We’re looking for a Area Housing Manager to join our team and play a key role in leading neighbourhood housing services
and supporting our communities to thrive. At Torus, tenants are at the heart of everything we do and we are committed to improving
service delivery in our neighbourhoods and supporting our staff to deliver in a challenging operational environment. This role is
based at our Liverpool City Centre Office, with the potential for various days of home working once training is complete.
WHAT YOU’LL BE DOING:
* Lead and manage a Neighbourhood Housing team, ensuring high-quality, customer-focused services are delivered across your area.
* Oversee tenancy management services including tenancy sustainment, inspections, anti-social behaviour and safeguarding,
ensuring compliance with policies and legislation.
* Manage a portfolio of approximately 5,000–6,000 homes, delivering services in line with regulatory requirements and performance
targets.
* Drive performance through effective monitoring, reporting and continuous service improvement.
* Develop and implement policies, procedures and operational plans to support service delivery.
* Manage budgets effectively, ensuring value for money for both the organisation and our tenants.
* Work collaboratively with internal teams, including Assets and Development, to influence service delivery and future planning.
* Build strong relationships with local authorities, partners and stakeholders, acting as an ambassador for the organisation.
* Lead on projects and transformation initiatives, supporting innovation and new ways of working.
* Ensure safeguarding, health & safety and equality standards are embedded across all service delivery.
* Participate in out-of-hours cover through the on-call rota where required.
WHAT WE’RE LOOKING FOR:
* Experience working in housing management, ideally within social housing, with a strong track record of leading teams.
* Knowledge of housing legislation, tenancy management, safeguarding and consumer regulation.
* Experience of performance management, including setting targets and driving service improvements.
* Strong leadership and people management skills, with the ability to motivate and inspire teams.
* Excellent communication and influencing skills, with the ability to build relationships with a wide range of stakeholders.
* Experience managing budgets and understanding financial and risk management principles.
* Ability to manage a varied workload, make decisions in a fast-paced environment and respond to change.
* A customer-focused approach with the ability to handle complex and sensitive situations professionally.
* Good organisational, analytical and problem-solving skills.
* A commitment to health and safety, equality, and excellent customer service.
* Full UK driving licence and willingness to travel as required.
INTERVIEW PROCESS:
* Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant
experience, knowledge, and skills required for the role, as well as a presentation. Interviews will be held at our Liverpool
City Centre Office on 16th April 2026.
ADDITIONAL INFORMATION:
* Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.