Front of House Team Member
| Posting date: | 27 March 2026 |
|---|---|
| Salary: | £26,245 to £29,257 per year |
| Additional salary information: | shift allowance 12.5% |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Edinburgh, Scotland EH6 6QQ and EH11 3XD |
| Remote working: | On-site only |
| Company: | Scottish Government |
| Job type: | Permanent |
| Job reference: | 3260 |
Summary
Are you ready to be the welcoming face of the Scottish Government while helping keep our people, buildings and assets safe every day?
As a Front of House Team Member, you’ll join our Facilities Management service within the Scottish Government, working closely with colleagues across our core buildings. Our team plays a key role in ensuring safe, secure and well‑managed environments for staff and visitors.
We contribute directly to the organisation’s mission by supporting a culture of safety, security and excellent customer service across all locations.
In this role, you will deliver frontline operational services, including welcoming visitors, managing access, and carrying out internal and external security patrols as part of our safety and security procedures. You’ll act as a key point of contact for customers at all levels of the organisation, ensuring a professional and responsive service at all times.
Your main objective will be to maintain a safe, secure and positive environment while representing the Scottish Government as its first point of contact.
Responsibilities:
Ability to work a shift pattern of Early and Back shifts based in core buildings. For working shifts you receive an additional allowance of 12.5%. You may be asked to fill in on overtime at weekends for which an allowance will be paid.
Deliver the best quality of service and excellent customer communications to all levels of the organisation and their visitors.
Providing security at core buildings, ensuring only those with authorised access are in the building, whilst also providing friendly and professional visitor management services.
Work as part of a team to deliver building services such as distribution services and supporting Workspace facilities such as setting up conferencing facilities.
Contribute to providing assurance of statutory, regulatory and professional requirements within service remit.
Assist in the event of an emergency such as a fire or security incident.
Carry out proactive planned and reactive security monitoring and patrols, ensuring concerns and actions are correctly reported and recorded.
Participate in a programme of change management to improve standards and develop a culture of continuous improvement.
Take responsibility for your own continual professional development.
Understand and comply with statutory, regulatory and professional requirements.
Working pattern
Our standard working hours are 35 hours per week, worked across a rotational pattern of early and late shifts. Typical shift times are generally within the following ranges:
Early shift: approximately 06:00 – 14:00
Late shift: approximately 14:00 – 21:30
Please note that exact shift times may vary depending on operational requirements. The monthly rota is normally issued in advance to give staff visibility of their upcoming schedule. Please note that should business needs change and the buildings are required to be open on weekends and Public Holidays, the shift patterns would change to accommodate this.
This role is fully on‑site, and therefore does not offer hybrid working.
You may also be required to work occasional overtime during weekends. Any overtime worked will be paid separately and is not included within the basic salary.
If you have any specific questions about the role, please contact us.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide.
In addition, due to the nature of this role and the requirement to carry out internal and external security patrols, the post also requires Security Check (SC) clearance. This is a higher level of vetting and will be initiated once a conditional offer has been made.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Apply before 23:59 on 16 April 2026
As a Front of House Team Member, you’ll join our Facilities Management service within the Scottish Government, working closely with colleagues across our core buildings. Our team plays a key role in ensuring safe, secure and well‑managed environments for staff and visitors.
We contribute directly to the organisation’s mission by supporting a culture of safety, security and excellent customer service across all locations.
In this role, you will deliver frontline operational services, including welcoming visitors, managing access, and carrying out internal and external security patrols as part of our safety and security procedures. You’ll act as a key point of contact for customers at all levels of the organisation, ensuring a professional and responsive service at all times.
Your main objective will be to maintain a safe, secure and positive environment while representing the Scottish Government as its first point of contact.
Responsibilities:
Ability to work a shift pattern of Early and Back shifts based in core buildings. For working shifts you receive an additional allowance of 12.5%. You may be asked to fill in on overtime at weekends for which an allowance will be paid.
Deliver the best quality of service and excellent customer communications to all levels of the organisation and their visitors.
Providing security at core buildings, ensuring only those with authorised access are in the building, whilst also providing friendly and professional visitor management services.
Work as part of a team to deliver building services such as distribution services and supporting Workspace facilities such as setting up conferencing facilities.
Contribute to providing assurance of statutory, regulatory and professional requirements within service remit.
Assist in the event of an emergency such as a fire or security incident.
Carry out proactive planned and reactive security monitoring and patrols, ensuring concerns and actions are correctly reported and recorded.
Participate in a programme of change management to improve standards and develop a culture of continuous improvement.
Take responsibility for your own continual professional development.
Understand and comply with statutory, regulatory and professional requirements.
Working pattern
Our standard working hours are 35 hours per week, worked across a rotational pattern of early and late shifts. Typical shift times are generally within the following ranges:
Early shift: approximately 06:00 – 14:00
Late shift: approximately 14:00 – 21:30
Please note that exact shift times may vary depending on operational requirements. The monthly rota is normally issued in advance to give staff visibility of their upcoming schedule. Please note that should business needs change and the buildings are required to be open on weekends and Public Holidays, the shift patterns would change to accommodate this.
This role is fully on‑site, and therefore does not offer hybrid working.
You may also be required to work occasional overtime during weekends. Any overtime worked will be paid separately and is not included within the basic salary.
If you have any specific questions about the role, please contact us.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide.
In addition, due to the nature of this role and the requirement to carry out internal and external security patrols, the post also requires Security Check (SC) clearance. This is a higher level of vetting and will be initiated once a conditional offer has been made.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Apply before 23:59 on 16 April 2026