Medical SDEC Receptionist | North Bristol NHS Trust
| Posting date: | 27 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 pa pro rata |
| Hours: | Part time |
| Closing date: | 26 April 2026 |
| Location: | Bristol, BS10 5NB |
| Company: | North Bristol NHS |
| Job type: | Permanent |
| Job reference: | 7902732/339-MED6214-RUH-B |
Summary
Are you someone who thrives on helping others, stays calm under pressure, and knows the power of a warm welcome? We’re looking for a compassionate, confident, and proactive individual to be the first point of contact in our fast-paced Medical Same Day Emergency Care Unit.
As a Receptionist in the Medical Same Day Emergency Care Unit (MSDEC), you’ll be at the heart of the action - greeting patients and carers on arrival, supporting clinical teams behind the scenes, and ensuring every interaction is delivered with empathy and professionalism. Your communication skills will shine as you engage with patients and medical staff both face-to-face and over the telephone.
You’ll be managing registration, maintaining digital records, and resolving queries with care and accuracy. Flexibility is key, as we’re a busy unit handling referrals from across the Trust and GPs, and you'll help ensure smooth coverage when colleagues are on leave.
What we offer:A close knit, supportive team that prides itself on excellence, a vital people-focused role with real impact and a fast moving environment where no two days are the same.
If you're ready to bring your positivity, reliability, and people skills to a team that values high standards and compassionate service, we’d love to hear from you.
The hours on offer are Monday's & Tuesday's 08:00-20:00 (with a 40 minute unpaid break), including every other weekend Saturday & Sunday 09:30-13:30.
Please note: Previous applicants need not apply
• Accurately registering patients, maintaining electronic records, and scanning documentation post-discharge
• Managing medical records, ensuring all documents are correctly filed and stored appropriately
• Receiving and admitting patients using relevant computer systems efficiently and accurately
• Performing a range of routine administrative tasks, including managing telephone enquiries in a courteous and timely manner, and disseminating information as required
• Responding promptly to shifting priorities and unexpected situations, while managing workload and resolving issues within defined limits
• Collaborating with colleagues across various departments to ensure coordinated care and communication
• Offering ad hoc information and support to staff members and responding to requests from medical professionals
• Supporting the onboarding and training of new staff, helping to ensure competence and confidence in the role
• Offering flexible cover to ensure reception desk coverage during staff absence
• Ensuring all mandatory training is completed and kept up to date
• Participating in departmental meetings, complying with Trust communications and staying engaged with team and management updates
• Maintain confidentiality and adhere to the Data Protection Act at all times
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
As a vital member of our Medical Same Day Emergency Care Unit (MSDEC) reception team, your role will go far beyond the desk. You’ll help shape the patient experience from the moment they arrive, providing crucial support to both patients and clinical teams. Your day-to-day responsibilities will include:
• Ensuring timely and accurate patient registration, maintaining up-to-date digital records, even during system downtimes and scanning important documentation post-discharge
• Maintaining and organising medical records, including filing ambulance documents for clinical use
• Welcoming and admitting patients using hospital systems with efficiency and empathy
• Managing routine administrative tasks, including handling phone queries professionally and promptly, ensuring clear communication throughout the department
• Responding dynamically to evolving situations, effectively prioritising tasks and solving problems within set parameters
• Handling confidential police enquiries in strict compliance with Trust protocols and the Data Protection Act
• Collaborating with a wide range of internal teams and departments to support cohesive care
• Providing on-the-spot support and information to clinical and administrative colleagues
• Sharing your knowledge by helping train new team members, setting them up for success in their roles
• Being fully prepared and trained to respond to major incidents or IT system downtimes - you’ll know your role and how to act
• Maintaining a flexible, team-first attitude to help provide cover for colleagues during leave or absences
• Upholding the highest standards of confidentiality and data security at all times
• Staying engaged and informed through regular attendance at meetings, training sessions, and by keeping up to date with internal communications
This advert closes on Sunday 12 Apr 2026