Performance Manager
| Posting date: | 26 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 April 2026 |
| Location: | NE1 4LP |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 92206 |
Summary
Join Mitie - the future of high performing places.
ROLE: Performance Manager
HOURS: Monday to Friday - 40 hours
LOCATION: Newcastle Hospitals - Newcastle upon Tyne - Mitie Management Office
We're looking for a proactive and capable Performance Manager to play a key role in the successful operation of the Newcastle Hospitals account. You will be responsible for monitoring and improving performance across a complex Facilities Management environment, ensuring KPI/SLA commitments are met and driving continuous service improvement.
As a key member of the Senior Leadership Team, you will influence operational delivery, support data-led decision making, and strengthen contractual and financial resilience for this high-profile healthcare contract.
What You'll Be Doing
-Leading performance monitoring activities, including the Paymech model, and working closely with operational teams to resolve issues.
-Overseeing the Jeopardy Management framework to identify risks and maintain service excellence.
-Training, supporting and upskilling account teams on performance processes, reporting, and communication.
-Managing and enhancing controlled data management across CAFM systems, assets, and reporting.
-Producing high-quality performance and operational reports for stakeholders, from site management to board level.
-Owning client communication regarding SLA failures, including mitigation and recovery planning.
-Acting as the central coordinator for business improvement, performance management, document management, and knowledge management.
-Overseeing Helpdesk operations and supporting the Facilities Helpdesk Supervisor.
-Representing Mitie at SPV and Trust performance meetings.
-Ensuring full understanding and monitoring of contractual and commercial obligations.
What We're Looking ForExperience
-Strong background in Facilities Management, ideally within a PFI environment.
-Extensive experience with CAFM systems such as Concept or Maximo.
-Experience of document management systems, especially SharePoint.
-Exposure to both hard and soft FM operations.
-Knowledge of process improvement methods (e.g., Six Sigma desirable but not essential).
-Strong communication and problem-solving skills.
Skills & Personal Qualities
-Advanced to expert-level Excel skills (essential).
-Knowledge of SQL reporting and Power BI (beneficial).
-Analytical, numerate and process-driven, with the ability to translate data into actionable insights.
-Technically minded with the ability to leverage IT solutions to improve performance.
-A clear, confident communicator able to build strong relationships at all levels.
-Calm, resilient and adaptable, able to manage shifting priorities and tight deadlines.
ROLE: Performance Manager
HOURS: Monday to Friday - 40 hours
LOCATION: Newcastle Hospitals - Newcastle upon Tyne - Mitie Management Office
We're looking for a proactive and capable Performance Manager to play a key role in the successful operation of the Newcastle Hospitals account. You will be responsible for monitoring and improving performance across a complex Facilities Management environment, ensuring KPI/SLA commitments are met and driving continuous service improvement.
As a key member of the Senior Leadership Team, you will influence operational delivery, support data-led decision making, and strengthen contractual and financial resilience for this high-profile healthcare contract.
What You'll Be Doing
-Leading performance monitoring activities, including the Paymech model, and working closely with operational teams to resolve issues.
-Overseeing the Jeopardy Management framework to identify risks and maintain service excellence.
-Training, supporting and upskilling account teams on performance processes, reporting, and communication.
-Managing and enhancing controlled data management across CAFM systems, assets, and reporting.
-Producing high-quality performance and operational reports for stakeholders, from site management to board level.
-Owning client communication regarding SLA failures, including mitigation and recovery planning.
-Acting as the central coordinator for business improvement, performance management, document management, and knowledge management.
-Overseeing Helpdesk operations and supporting the Facilities Helpdesk Supervisor.
-Representing Mitie at SPV and Trust performance meetings.
-Ensuring full understanding and monitoring of contractual and commercial obligations.
What We're Looking ForExperience
-Strong background in Facilities Management, ideally within a PFI environment.
-Extensive experience with CAFM systems such as Concept or Maximo.
-Experience of document management systems, especially SharePoint.
-Exposure to both hard and soft FM operations.
-Knowledge of process improvement methods (e.g., Six Sigma desirable but not essential).
-Strong communication and problem-solving skills.
Skills & Personal Qualities
-Advanced to expert-level Excel skills (essential).
-Knowledge of SQL reporting and Power BI (beneficial).
-Analytical, numerate and process-driven, with the ability to translate data into actionable insights.
-Technically minded with the ability to leverage IT solutions to improve performance.
-A clear, confident communicator able to build strong relationships at all levels.
-Calm, resilient and adaptable, able to manage shifting priorities and tight deadlines.