Strategic Communications Lead
| Posting date: | 26 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 April 2026 |
| Location: | SE1 9SG |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 92277 |
Summary
Reports to: Senior Strategic Communications Lead, Business ServicesLocation: Hybrid / UK-wide travel as required - at least two days in The Shard / Mitie office per weekWorkstream: GROW (Strategic Communications)
Role Purpose
The Strategic Communications Lead for Business Services is responsible for delivering high‑quality, high‑impact internal communications that strengthen understanding, pride and connection for c.50,000+ frontline colleagues across one of Mitie's largest and most complex divisions.
Sitting within the GROW workstream, this role ensures the Business Services narrative is clear, consistent, and compelling — translating divisional strategy and operational priorities into communications that drive engagement, safety, culture, and performance.
The postholder is the tactical engine of the Business Services comms portfolio: delivering timely, accurate, audience‑appropriate communications across multiple channels; partnering with operational leaders; and ensuring execution excellence in every interaction.
Key Responsibilities
- Tactical Delivery & Execution
-Deliver the full internal communications calendar for Business Services, ensuring consistency with the Group narrative and senior leadership priorities.
-Translate strategic priorities into simple, accessible frontline communications that reach colleagues wherever they are — including hard‑to‑reach, deskless, mobile and shift‑based audiences.
-Plan and deliver BAU communications, urgent operational announcements, safety-critical updates, and people-related engagement content (benefits, MyVoice, culture campaigns, reward, skills).
-Manage quick‑turnaround requests from operational leaders while maintaining quality, accuracy and alignment to the IC operating model.
-Commission content through the Channels, Content & Metrics team via clear, audience‑led briefs aligned with GROW persona models.
- Frontline Engagement (c. 50,000 colleagues)
-Design and deliver communications that cut through at scale, with a relentless focus on relevance, simplicity and accessibility.
-Champion best‑practice frontline engagement methods including:
-Team Talk Local / huddles
-Line‑manager briefings
-MyMitie App adoption
-Digital screens, SMS, printed assets, flow‑of‑work channels
-Build relationships with Regional Managers, Contract Directors and frontline supervisors to ensure communications are embedded into operational routines.
-Use data (MyVoice, Glint, channel analytics) to refine and continuously improve engagement approaches within frontline populations.
- Stakeholder Partnership & Counsel
-Act as a day‑to‑day communications adviser to Business Services operational leadership, providing guidance on message development, timing, and risk.
-Support the Senior Strategic Comms Lead in embedding consistent messaging across all Business Services sub‑sectors and contracts.
-Work closely with HR, Safety, Finance, Operations, Mobilisations and Change teams to ensure communications are integrated and sequenced appropriately.
-Build trusted relationships with senior leaders to support clarity, transparency, and visibility — particularly on major programmes, contract priorities, performance, and change.
- Campaigns & Change Communications
-Support divisional and Group campaigns (e.g. safety, culture, benefits, digital adoption, People initiatives) ensuring content is tailored for frontline personas.
-Deliver communication activity for divisional change programmes, restructures, onboarding of new contracts, and new ways of working.
-Ensure Business Services colleagues have early, clear, and timely understanding of the impact of any organisational change.
- Quality, Governance & IC Operating Model
-Uphold Mitie's standards for high‑quality internal communications, using the IC message house, tone‑of‑voice principles, and narrative frameworks established across IC.
-Ensure all communications are compliant with regulatory, safety, HR and commercial requirements.
-Use operational discipline to maintain trackers, plans and approvals — ensuring flawless, timely execution.
-Champion the tiered IC model, ensuring Business Services receives consistent, strategic, and well‑sequenced communications support.
Skills, Experience & Behaviours
Essential Experience
-Significant experience delivering internal communications within large, dispersed, operational environments (e.g. FM, logistics, retail, engineering, frontline services).
-Proven ability to translate complex or sensitive information into clear, accessible messaging for frontline colleagues.
-Strong tactical comms delivery background with excellent writing, planning and organisation skills.
-Experience partnering with senior operational stakeholders and navigating fast‑paced, high‑pressure environments.
Skills & Capabilities
-Exceptional writing and simplifying skills; able to communicate with empathy and clarity to colleagues at all levels.
-Highly organised, responsive, and comfortable managing multiple priorities simultaneously.
-Strong judgement, particularly when supporting urgent operational comms.
-Understanding of channel strategy and frontline communications best practice (huddles, manager cascade, mobile/app‑based comms).
-Ability to build trust, influence others, and operate with resilience and professionalism.
Behaviours (aligned to IC competency framework)
-Insight‑led: Uses data and colleague feedback to shape approach.
-Collaborative: Works seamlessly across IC, HR, Operations and central functions.
-Audience‑first: Designs communications for the real working lives of frontline colleagues.
-Calm & reliable: Steady, dependable delivery in a high‑volume environment.
-Purpose‑driven: Connects colleagues to Mitie's purpose, values and culture.
Career Development
This role provides deep experience in frontline communications at scale — a core capability within Mitie's Strategic Communications function. It builds a strong platform for progression into Senior Strategic Comms Lead roles or broader senior IC roles supporting other divisions, major programmes, or Group functions.
Role Purpose
The Strategic Communications Lead for Business Services is responsible for delivering high‑quality, high‑impact internal communications that strengthen understanding, pride and connection for c.50,000+ frontline colleagues across one of Mitie's largest and most complex divisions.
Sitting within the GROW workstream, this role ensures the Business Services narrative is clear, consistent, and compelling — translating divisional strategy and operational priorities into communications that drive engagement, safety, culture, and performance.
The postholder is the tactical engine of the Business Services comms portfolio: delivering timely, accurate, audience‑appropriate communications across multiple channels; partnering with operational leaders; and ensuring execution excellence in every interaction.
Key Responsibilities
- Tactical Delivery & Execution
-Deliver the full internal communications calendar for Business Services, ensuring consistency with the Group narrative and senior leadership priorities.
-Translate strategic priorities into simple, accessible frontline communications that reach colleagues wherever they are — including hard‑to‑reach, deskless, mobile and shift‑based audiences.
-Plan and deliver BAU communications, urgent operational announcements, safety-critical updates, and people-related engagement content (benefits, MyVoice, culture campaigns, reward, skills).
-Manage quick‑turnaround requests from operational leaders while maintaining quality, accuracy and alignment to the IC operating model.
-Commission content through the Channels, Content & Metrics team via clear, audience‑led briefs aligned with GROW persona models.
- Frontline Engagement (c. 50,000 colleagues)
-Design and deliver communications that cut through at scale, with a relentless focus on relevance, simplicity and accessibility.
-Champion best‑practice frontline engagement methods including:
-Team Talk Local / huddles
-Line‑manager briefings
-MyMitie App adoption
-Digital screens, SMS, printed assets, flow‑of‑work channels
-Build relationships with Regional Managers, Contract Directors and frontline supervisors to ensure communications are embedded into operational routines.
-Use data (MyVoice, Glint, channel analytics) to refine and continuously improve engagement approaches within frontline populations.
- Stakeholder Partnership & Counsel
-Act as a day‑to‑day communications adviser to Business Services operational leadership, providing guidance on message development, timing, and risk.
-Support the Senior Strategic Comms Lead in embedding consistent messaging across all Business Services sub‑sectors and contracts.
-Work closely with HR, Safety, Finance, Operations, Mobilisations and Change teams to ensure communications are integrated and sequenced appropriately.
-Build trusted relationships with senior leaders to support clarity, transparency, and visibility — particularly on major programmes, contract priorities, performance, and change.
- Campaigns & Change Communications
-Support divisional and Group campaigns (e.g. safety, culture, benefits, digital adoption, People initiatives) ensuring content is tailored for frontline personas.
-Deliver communication activity for divisional change programmes, restructures, onboarding of new contracts, and new ways of working.
-Ensure Business Services colleagues have early, clear, and timely understanding of the impact of any organisational change.
- Quality, Governance & IC Operating Model
-Uphold Mitie's standards for high‑quality internal communications, using the IC message house, tone‑of‑voice principles, and narrative frameworks established across IC.
-Ensure all communications are compliant with regulatory, safety, HR and commercial requirements.
-Use operational discipline to maintain trackers, plans and approvals — ensuring flawless, timely execution.
-Champion the tiered IC model, ensuring Business Services receives consistent, strategic, and well‑sequenced communications support.
Skills, Experience & Behaviours
Essential Experience
-Significant experience delivering internal communications within large, dispersed, operational environments (e.g. FM, logistics, retail, engineering, frontline services).
-Proven ability to translate complex or sensitive information into clear, accessible messaging for frontline colleagues.
-Strong tactical comms delivery background with excellent writing, planning and organisation skills.
-Experience partnering with senior operational stakeholders and navigating fast‑paced, high‑pressure environments.
Skills & Capabilities
-Exceptional writing and simplifying skills; able to communicate with empathy and clarity to colleagues at all levels.
-Highly organised, responsive, and comfortable managing multiple priorities simultaneously.
-Strong judgement, particularly when supporting urgent operational comms.
-Understanding of channel strategy and frontline communications best practice (huddles, manager cascade, mobile/app‑based comms).
-Ability to build trust, influence others, and operate with resilience and professionalism.
Behaviours (aligned to IC competency framework)
-Insight‑led: Uses data and colleague feedback to shape approach.
-Collaborative: Works seamlessly across IC, HR, Operations and central functions.
-Audience‑first: Designs communications for the real working lives of frontline colleagues.
-Calm & reliable: Steady, dependable delivery in a high‑volume environment.
-Purpose‑driven: Connects colleagues to Mitie's purpose, values and culture.
Career Development
This role provides deep experience in frontline communications at scale — a core capability within Mitie's Strategic Communications function. It builds a strong platform for progression into Senior Strategic Comms Lead roles or broader senior IC roles supporting other divisions, major programmes, or Group functions.