Medical Support Secretary
| Posting date: | 25 March 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 06 April 2026 |
| Location: | Liverpool, L9 7BB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9160-26-0081 |
Summary
The Medical Support Secretary will provide a comprehensive, high-quality administrative and secretarial service to the Neurology service, supporting consultants and registrars across Neurology, Rehabilitation, Neuropsychiatry, Neurophysiology, and Neuro-ophthalmology. The postholder will play a key role in ensuring the smooth running of outpatient services and the effective management of patient pathways. The role requires the ability to work independently, prioritise workload, and manage competing demands within a busy environment, ensuring all tasks are completed accurately and within required timescales. Transcribe clinical correspondence from digital dictation systems, ensuring clinic letters are accurate, appropriately formatted, and completed within agreed timescales Proofread and quality-check all correspondence prior to submission for clinical verification Ensure all clinic letters are processed and distributed promptly to GPs, patients, and other relevant healthcare professionals Support the management and reduction of clinic letter backlogs, escalating delays where appropriate Process clinic outcomes accurately, including follow-up appointments, referrals, investigations, and discharges Update Patient Administration Systems (PAS) in line with Trust policies to ensure accurate RTT pathway tracking Ensure all patient pathway actions are completed in a timely manner to support delivery of national performance targets Liaise with booking teams and other departments to coordinate appointments and ensure continuity of care Act as a key point of contact for patients, relatives, GPs, and other healthcare professionals, dealing with enquiries in a professional, timely, and sensitive manner Liaise effectively with consultants, registrars, nursing staff, and the wider multidisciplinary team to support patient care Manage telephone calls, emails, and other correspondence, ensuring queries are resolved or escalated appropriately Maintain accurate and up-to-date patient records in line with Trust standards and data protection requirements Ensure confidentiality is maintained at all times in accordance with GDPR and Trust policies Handle sensitive patient information with discretion and professionalism Prioritise workload effectively, balancing competing demands and deadlines within a busy service Support the team in managing high volumes of administrative work associated with multiple clinicians Contribute to service improvement by identifying and supporting more efficient ways of working Assist in monitoring outstanding work and escalating issues that may impact service delivery Work collaboratively as part of the secretarial team to ensure consistent and effective service delivery Provide cross-cover for colleagues during periods of leave, sickness, or increased demand Support new or temporary staff with local processes where required Arrange patient requirements such as interpretation services or additional support needs where required Ensure all duties are carried out in accordance with Trust policies, procedures, and values Undertake any other duties appropriate to the role and banding as required by the service