Service Desk Operative
| Posting date: | 25 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 April 2026 |
| Location: | WA12 |
| Remote working: | On-site only |
| Company: | Kingdom Group |
| Job type: | Permanent |
| Job reference: | 17985 |
Summary
Position: Service CARE Desk Operations Administrator – National Support Centre
Location: Newton-le-Willows – National Support & Command Centre (Operational Hub)
Hours: Monday to Friday 09:00am – 17:00pm, or aligned to the live operational demands and service requirements of the role
Salary: £12.21 per hour
What’s in it for you?
Attractive and competitive annual leave allowance
Access to advanced / early pay scheme for financial flexibility
Death in Service Insurance Scheme – 2 x Salary (available upon successful completion of trial period)
Free colleague app – unlocking extensive lifestyle benefits, mental health & wellbeing support and exclusive discounts
Community Social Value Days (at Line Manager discretion and in line with policy)
Weekly recognition and reward programme celebrating performance excellence
Refer a Friend monetary scheme (Terms & Conditions apply)
Career development pathways within a £300m+ national organisation
Access to Kingdom Academy professional development programmes
Award-winning, people-first culture
Vivup employee benefits platform
Responsibilities
Live Operations & Service Desk Excellence
Act as a central coordination point within the National Support & Command Centre — the heartbeat of live operations
Deliver rapid, professional responses to client and internal enquiries
Manage dynamic ad-hoc cover requests and service adjustments with precision
Drive resolution of service dissatisfaction cases with accountability and urgency
Respond to incidents and alarm activations, ensuring structured escalation and documentation
Maintain operational fluidity by proactively monitoring live workflows
Colleague Welfare & Attendance Governance
Oversee colleague attendance, absence monitoring and safety assurance
Conduct structured welfare checks to protect colleague wellbeing
Escalate operational or welfare risks in line with protocol
Maintain accurate, audit-ready documentation of colleague interactions
Supplier & Commercial Coordination
Raise and manage purchase orders in line with approved supplier frameworks
Monitor supplier performance and service standards
Produce clear, data-driven reports supporting operational decision-making
Customer & Contract Administration
Maintain accurate contract records, amendments and notice periods
Generate and update key performance reports (unallocated hours, variance reporting, etc.)
Coordinate contract decommissioning (SA09) and new business setups (NBE)
Administer public holiday planning and service continuity arrangements
Ensure documentation accuracy, compliance and system integrity
Access Control & Centre Security
Manage secure access control within the National Support Centre
Uphold secure, compliant entry processes aligned to operational standards
Service CARE Relationship Management
Build trusted, professional relationships with allocated client portfolios
Conduct proactive telephone welfare and service assurance calls
Accurately log, document and report all client and colleague interactions
Contribute to continuous service improvement and client retention
What we are looking for:
Experience & Qualifications:
Minimum 2 years’ experience in a similar operational or service-led environment
Demonstrable experience supporting live service coordination or administrative functions
Full five-year checkable employment history including references, credit check and right to work in the UK
Relevant additional qualifications welcomed
The ideal candidate will be:
Service-driven and people-focused, acting as a professional Kingdom ambassador
Calm, composed and decisive in fast-paced or live operational environments
Highly organised with exceptional attention to detail and process discipline
Proactive, accountable and solution-orientated
Confident communicator across multiple levels — verbal and written
Technically proficient in Microsoft Office (Outlook, Word, Excel and more)
Digitally confident and quick to adopt internal systems
Data-aware, comfortable producing accurate reports and operational insights
Capable of working autonomously while contributing positively to a team culture
Entrepreneurial in mindset, always seeking improved ways of working
Aligned to our CARE values, demonstrating integrity, consistency and professionalism
Committed to continuous development and operational excellence
If you thrive in a high-energy, fast-moving operational environment and want to play a critical role at the centre of live service delivery — this is your opportunity.
Apply now and become part of the operational engine powering Kingdom Services Group.
Location: Newton-le-Willows – National Support & Command Centre (Operational Hub)
Hours: Monday to Friday 09:00am – 17:00pm, or aligned to the live operational demands and service requirements of the role
Salary: £12.21 per hour
What’s in it for you?
Attractive and competitive annual leave allowance
Access to advanced / early pay scheme for financial flexibility
Death in Service Insurance Scheme – 2 x Salary (available upon successful completion of trial period)
Free colleague app – unlocking extensive lifestyle benefits, mental health & wellbeing support and exclusive discounts
Community Social Value Days (at Line Manager discretion and in line with policy)
Weekly recognition and reward programme celebrating performance excellence
Refer a Friend monetary scheme (Terms & Conditions apply)
Career development pathways within a £300m+ national organisation
Access to Kingdom Academy professional development programmes
Award-winning, people-first culture
Vivup employee benefits platform
Responsibilities
Live Operations & Service Desk Excellence
Act as a central coordination point within the National Support & Command Centre — the heartbeat of live operations
Deliver rapid, professional responses to client and internal enquiries
Manage dynamic ad-hoc cover requests and service adjustments with precision
Drive resolution of service dissatisfaction cases with accountability and urgency
Respond to incidents and alarm activations, ensuring structured escalation and documentation
Maintain operational fluidity by proactively monitoring live workflows
Colleague Welfare & Attendance Governance
Oversee colleague attendance, absence monitoring and safety assurance
Conduct structured welfare checks to protect colleague wellbeing
Escalate operational or welfare risks in line with protocol
Maintain accurate, audit-ready documentation of colleague interactions
Supplier & Commercial Coordination
Raise and manage purchase orders in line with approved supplier frameworks
Monitor supplier performance and service standards
Produce clear, data-driven reports supporting operational decision-making
Customer & Contract Administration
Maintain accurate contract records, amendments and notice periods
Generate and update key performance reports (unallocated hours, variance reporting, etc.)
Coordinate contract decommissioning (SA09) and new business setups (NBE)
Administer public holiday planning and service continuity arrangements
Ensure documentation accuracy, compliance and system integrity
Access Control & Centre Security
Manage secure access control within the National Support Centre
Uphold secure, compliant entry processes aligned to operational standards
Service CARE Relationship Management
Build trusted, professional relationships with allocated client portfolios
Conduct proactive telephone welfare and service assurance calls
Accurately log, document and report all client and colleague interactions
Contribute to continuous service improvement and client retention
What we are looking for:
Experience & Qualifications:
Minimum 2 years’ experience in a similar operational or service-led environment
Demonstrable experience supporting live service coordination or administrative functions
Full five-year checkable employment history including references, credit check and right to work in the UK
Relevant additional qualifications welcomed
The ideal candidate will be:
Service-driven and people-focused, acting as a professional Kingdom ambassador
Calm, composed and decisive in fast-paced or live operational environments
Highly organised with exceptional attention to detail and process discipline
Proactive, accountable and solution-orientated
Confident communicator across multiple levels — verbal and written
Technically proficient in Microsoft Office (Outlook, Word, Excel and more)
Digitally confident and quick to adopt internal systems
Data-aware, comfortable producing accurate reports and operational insights
Capable of working autonomously while contributing positively to a team culture
Entrepreneurial in mindset, always seeking improved ways of working
Aligned to our CARE values, demonstrating integrity, consistency and professionalism
Committed to continuous development and operational excellence
If you thrive in a high-energy, fast-moving operational environment and want to play a critical role at the centre of live service delivery — this is your opportunity.
Apply now and become part of the operational engine powering Kingdom Services Group.