Reception Supervisor

Posting date:	25 March 2026
Salary:	£14.06 per hour
Additional salary information:	£14.06 an hour
Hours:	Full time
Closing date:	08 April 2026
Location:	Wolverhampton, WV14 0EE
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A3491-26-0013

Summary

This is a 37.5 hour a week full time role (Mon - Fri) Job purpose/summary: Manage and support reception staff and ensure the smooth running of the reception team Take part in the training and development of reception staff Take responsibility for all aspects of front-end office management under the direction of the Practice Management Work with Management team as an integral part in the operational development of the Practice. Assist with the support of and implementation of policies and procedures and ensure the practice is up to date with current regulatory bodies and NHS requirements. Ensure teams are working towards all target areas for QOF, PCF, IIF and CQC as well as monitoring visits from CQC, IP and Contracting. Ensure delivery of high quality care to patients, actively identifying and providing evidence for CQC Tracker for the Practice. Main Duties & Responsibilities The post holder will: Oversee day to day operations of the reception workforce, reinforcing training and efficiencies. Supervise the day to day operations of Online Triage, monitor and manage incoming patient requests via Accurx Patient Triage. Collaborate with other Supervisors to produce efficient audits of Online Triage data for analysis. Ensure timely resolution of requests, including remote advice, appointment booking, or signposting. Review rota/workforce ratio to ensure workflows are able to be carried out. Organise and oversee clinical rotas, planning for absences including arranging locum cover when required. Carry out audits on staff and other statistics required. Support in providing on-going training, appraisals and reviews. Confirm staff training completion for non-clinical staff in line with practice needs. Manage Clarity Teamnet annual leave sign off and sick leave/return to work/following absence policy. Arrange Practice meetings, agendas and minute when required. Maintain morale communication and workforce efficiency levels. To ensure appraisals are undertaken in a timely manner for practice personnel, direct reports and other team members across the practice and ensure mandatory training is completed Support and mentor staff, both as individuals and as team members Work as part of a team with the operational arm of the organisation and other teams to collectively achieve objectives set by the leadership team Completing or overseeing monthly Health & Safety inspections of the premise and follow the reporting pathways, liaising with the Quality Assurance Manager when necessary. Knowledge, Skills and Experience Required Previous General practice Experience Experience of dealing with the public/patients Experience of working effectively in a busy environment Excellent communication skills & attention to detail Excellent keyboard and communication skills Ability to assist the organisation of reception team and prioritise workflow. What we can offer you 1. We offer a competitive salary 2. A tailored comprehensive induction programme and we provide a supportive working environment with an appropriate on call clinician for support and advice. 3. We also offer highest possible governance support, an excellent working environment 4. NHS Pension, maternity, sick benefits 5. 5 weeks Annual Leave + 8 Public holidays 6. We use Clarity TeamNet to record leave, sickness, appraisals and training. 7. Exciting opportunities for further progression and professional development along with flexible hours Workload Support Support from highly efficient and organised clinical, operational and HR teams which includes: GPs, Practice Nurses, ANPs, Heath Care Assistants, First Contact Practitioners, MSK Specialists, Health Coaches, Clinical Pharmacists, Dedicated Back Office Team, Dedicated HR Team, IT team to support all clinicians and a diverse clinical team means that you will see most relevant patients and benefit from reduced levels of paperwork. Personal Development Participate in individual performance reviews including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Participate in all mandatory training and/or education related to ensuring service quality and compliance with the Care Quality Commission (CQC) standards. Role Specific Competencies Able to manage or supervise a team effectively. An understanding & adherence to the need for confidentiality. Ability to use own judgement, initiative, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate Able to work in a changing environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Other Information: Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development To always act within the NMC Code of Conduct and Scope of Professional Practice Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.