Administration Support - Receptionist | Norfolk Community Health and Care NHS Trust

Posting date:	23 March 2026
Salary:	Not specified
Additional salary information:	£24,465 pro rata per annum
Hours:	Part time
Closing date:	24 April 2026
Location:	Kings Lynn, PE30 5ES
Company:	Norfolk Community Health and Care NHS Trust
Job type:	Contract
Job reference:	7892460/839-7892460-PG

Summary

Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!

We are looking for an enthusiastic, self-motivated, and caring individual to join our Admin team at Park View Resource Centre, Kings Lynn as our Admin Support - Receptionist.

This is a 6 month fixed term contract Band 2, part time post, the contract will start at the start of employment and end 6 months from then. This role works 15 hours per week, working Monday, Tuesday & Wednesday 0930 - 1430.

The post holder will be responsible for the smooth running of the reception at Park View Resource Centre, Kings Lynn, mainly supporting patients who attend the Wheelchair services.

The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems, including SystmOne, to check in patients and additional admin support as required. This role is required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times.

Being able to demonstrate excellent organisational and effective communication skills is essential, along with being able to work alone as well as part of a team, using your own initiative, and working to deadlines. You will have experience of undertaking a range of administrative duties and have excellent customer care skills. You will need to be able to evidence a good solid background working in a busy office environment and will be required to work proactively. Experience of working in the NHS is preferential. Knowledge of SystmOne would be advantageous, but training will be provided for the successful candidate.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Main Duties & Responsibilities

To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include:



· Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature.

· Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information.

· Photocopying, laminating, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date. This includes the assembling of patient information packs to be handed out to patients.

· Receiving, sorting and distributing mail daily, ensuring that outgoing mail is sent in a timely manner.

· Researching appropriate websites, downloading and circulating documents as requested.

· Issuing parking permits to colleagues

· Issuing and activating door fobs

· Actively updating the patient information in and around the reception area including the usage of Easy Read signs.





To open/close Reception office, greet visitors, provide information and direction, make and manage room bookings for staff and clinicians, resolving appointment conflicts as and when required. Adhering to the agreed protocol regarding confirmation of “right of access” for entry to the building.



To undertake receptionist/telephonist duties, be a point of contact for internal and external callers and visitors, accepting deliveries, re-directing callers and service users, where appropriate, and providing information or answering questions on routine matters and ensuring that accurate messages are passed on in a timely manner.



To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patients’ fears and lack of understanding, exercising tact, judgement and confidentiality in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.





To support the Wheelchair Service with calling patients prior to their appointment as a reminder, putting referrals on the system and printing and sending out letters



Inputting onto various databases and systems used by NCHC, NCC and HPFT, including SystmOne, Cloudbooking, EP2P, LAS, Paris and the Spine Portal within the required timescales and deadlines. This includes scanning documents onto patient records within a specific time frame.



To be responsible for the efficient use of office equipment and nursing supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, EP2P, and carrying out research into goods and services as directed.



To support site regularly with health and safety checks in clinical areas/rooms, reporting maintenance, security, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. This includes carrying out checks to ensure the Defibrillator machine and panic alarms are working correctly.



To be the point of contact for Park View for any estate issues, reporting issues when required and liaising with estates when works are to be carried out.



Provide cover in other departments as required, during periods of absence, as directed by the Supervisor or Admin Team Leader. This may require travelling to other sites



To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to the Admin Team Lead.



It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.



To attend relevant team and service meetings, when required. These may be virtual or in person. This may require travelling to other sites.




This advert closes on Sunday 19 Apr 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.