Operational Delivery Professional - Dundee

Posting date:	24 March 2026
Salary:	£27,844 per year
Hours:	Full time
Closing date:	07 April 2026
Location:	Dundee
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	453549/1

Summary

Are you passionate about people? Do you pride yourself on delivering excellent customer service? Do you want a career with real development opportunities?

Yes. Then our Operational Delivery Professional roles could be for you.

Retirement Services is the part of DWP that deals with claims for State Pension and a range of other benefits for people of retirement age and those with caring responsibilities.

This is a fantastic opportunity to be part of a fast moving and critical area of public service delivery. Retirement Services is a service delivery organisation with customers, quality and service at the heart of what we do.

As part of one of the biggest organisations in the UK, there are fantastic opportunities to develop and progress and we'd love to hear from you if this is somewhere where you could make a difference.

The roles will be based in Dundee Pensions and Service Centre, Unit 4, Jack Martin Way, Dundee, DD4 9FF.

As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment to ensure Retirement Services delivers the right outcomes for all our customers.

Our telephone lines are currently open from 8am to 6pm, Monday to Friday. This is subject to change; the working hours may be extended and also include Saturday working in the future depending on business need.

Your daily responsibilities will include:

• Making and receiving telephone calls while addressing queries and progressing new/existing benefit claims (multi-tasking).
• Taking ownership of cases, working with colleagues across DWP to ensure queries are resolved, benefit payment amounts are correct and paid on time.
• Handling sensitive and sometimes challenging telephone calls, in a positive, compassionate and professional manner.
• Ensuring all information provided to customers is accurate, timely and easy to understand.
• Making decisions by examining the available facts, adhering to current guidance.
• Taking responsibility for personal development by keeping up to date with DWP policies and accessing appropriate learning.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.