Deputy Practice Manger
| Posting date: | 23 March 2026 |
|---|---|
| Salary: | £45,000.00 to £50,000.00 per year |
| Additional salary information: | £45000.00 - £50000.00 a year |
| Hours: | Full time |
| Closing date: | 19 April 2026 |
| Location: | London, N19 3RN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0970-26-0000 |
Summary
The Deputy Practice Manager supports the Practice Manager in the operational, administrative, financial, and strategic management of the GP surgery. The post holder ensures the smooth day-to-day running of the practice, high-quality patient services, regulatory compliance, and effective staff management. The role includes oversight of the reception and administration teams, rota coordination, workforce support, and may involve acting as Practice Manager in their absence. Key Responsibilities 1. Operational Management Oversee the day-to-day running of reception and administration teams Lead rota management for reception and administrative staff, ensuring safe staffing levels and service continuity Book GP and clinician locums when required, ensuring appropriate onboarding and documentation Monitor appointment systems and patient access Organise internal practice meetings as required Support implementation of service improvements 2. Staff Management & HR Oversee the Reception and Administration teams Support recruitment, induction, and training of staff Assist with staff appraisals, including preparation, documentation, and monitoring development objectives Conduct return-to-work meetings and absence monitoring Support disciplinary and grievance procedures Promote a positive, professional working culture 3. Team Leadership & Engagement Conduct monthly administration and reception team meetings, including agenda preparation, minute-taking, and action tracking Organise training sessions and staff development activities Coordinate internal communications and updates Encourage team engagement and continuous improvement 4. Finance & Performance Assist with budget monitoring and expenditure control Support payroll processes Monitor QOF and Enhanced Services performance Assist with financial reporting and claims submission 5. Compliance, Governance & Facilities Ensure compliance with Care Quality Commission (CQC) standards Maintain and update practice policies and procedures Support clinical governance processes Oversee health & safety compliance and risk assessments Ensure GDPR and data protection compliance Oversee building compliance and maintenance, including coordination of contractors, servicing schedules, and statutory checks 6. Patient Services Manage complaints and feedback in line with NHS regulations Organise and coordinate Patient Participation Group (PPG) meetings, including agenda preparation and follow-up actions Monitor patient satisfaction and service standards 7. Strategic & Business Support Assist with business planning and service development Contribute to practice performance improvement initiatives