Support Worker
| Posting date: | 23 March 2026 |
|---|---|
| Salary: | £13.00 to £13.25 per hour |
| Hours: | Full time |
| Closing date: | 22 April 2026 |
| Location: | Stevenage, Hertfordshire |
| Remote working: | On-site only |
| Company: | HCPA |
| Job type: | Permanent |
| Job reference: | HCPA004630 |
Summary
**Regrettably we are not currently able to offer sponsorship opportunities**
About the Company
The service is a new 5-bed, women-only, trauma-informed supported living service for women with complex trauma and complex emotional needs. The service offers 24/7 support in a safe, psychologically informed home as an alternative to repeated crisis presentations, hospital admissions and unsafe housing.
We are building a small, values-driven team who can provide high-quality relational support to women who may have experienced abuse, homelessness, exploitation and long-term mental distress.
Why should I apply for this Support Worker job?
What we offer
• Comprehensive induction and ongoing training in trauma-informed practice, domestic abuse, self-harm/suicide awareness and safeguarding.
• Regular supervision and reflective practice sessions to support your wellbeing
• Opportunities to develop into Senior Support Worker / leadership roles as the service grows
• The chance to be part of a new, specialist women’s service making a real difference to a small group of women with high levels of need.
• Become a member of the Care Professionals Academy which gives you an abundance of benefits and discounts
What does this Support Worker job involve?
Hours of Work:35 Hours Per Week (TBC) - Shifts: 08:00 - 20:00 / 20:00 - 08:00
As a Support Worker at the service you will
• Provide day-to-day, trauma-informed support to women in their home – helping with routines, self-care, appointments, medication prompts, budgeting and building independent-living skills.
• Build safe, boundaried, trusting relationships with women who may feel unsafe or mistrustful of services.
• Use de-escalation and grounding skills to support women through distress, self-harm urges, conflict or crisis, always working within agreed support and risk plans.
• Work as part of a 24/7 rota (including some nights and weekends), taking part in handovers, house meetings, activities and keywork sessions.
• Keep clear, timely records, contribute to support and safety plans, and liaise with other professionals (e.g. HPFT, GPs, social workers, domestic abuse services, housing)
• Contribute to a positive, reflective team culture – attending supervision, team meetings and reflective practice, and looking after your own wellbeing.
Am I the right person for this Support Worker job?
Essential experience
• Experience working in supported living, homecare, hostels, refuges, residential care or similar, supporting adults with mental health needs, learning disabilities, homelessness, substance use or other complex needs.
• Experience supporting people who are distressed, anxious or struggling with their mental health, and staying calm and kind in challenging situations.
• Experience helping people with daily living tasks (routines, budgeting, appointments, self-care) and writing basic notes or support records.
Essential skills and values
• A genuine commitment to women-only, trauma-informed, anti-oppressive practice.
• Ability to see behaviour through a “what has happened to you?” lens rather than “what’s wrong with you?”.
• Strong relationship-building skills – warm, patient, non-judgemental and respectful.
• Good emotional resilience and self-awareness; able to reflect on your own feelings, use supervision and ask for support.
• Basic IT skills (using electronic records, email, Word) and clear written communication.
• Willingness to work shifts, including evenings, weekends and some nights, as part of a small team.
About the Company
The service is a new 5-bed, women-only, trauma-informed supported living service for women with complex trauma and complex emotional needs. The service offers 24/7 support in a safe, psychologically informed home as an alternative to repeated crisis presentations, hospital admissions and unsafe housing.
We are building a small, values-driven team who can provide high-quality relational support to women who may have experienced abuse, homelessness, exploitation and long-term mental distress.
Why should I apply for this Support Worker job?
What we offer
• Comprehensive induction and ongoing training in trauma-informed practice, domestic abuse, self-harm/suicide awareness and safeguarding.
• Regular supervision and reflective practice sessions to support your wellbeing
• Opportunities to develop into Senior Support Worker / leadership roles as the service grows
• The chance to be part of a new, specialist women’s service making a real difference to a small group of women with high levels of need.
• Become a member of the Care Professionals Academy which gives you an abundance of benefits and discounts
What does this Support Worker job involve?
Hours of Work:35 Hours Per Week (TBC) - Shifts: 08:00 - 20:00 / 20:00 - 08:00
As a Support Worker at the service you will
• Provide day-to-day, trauma-informed support to women in their home – helping with routines, self-care, appointments, medication prompts, budgeting and building independent-living skills.
• Build safe, boundaried, trusting relationships with women who may feel unsafe or mistrustful of services.
• Use de-escalation and grounding skills to support women through distress, self-harm urges, conflict or crisis, always working within agreed support and risk plans.
• Work as part of a 24/7 rota (including some nights and weekends), taking part in handovers, house meetings, activities and keywork sessions.
• Keep clear, timely records, contribute to support and safety plans, and liaise with other professionals (e.g. HPFT, GPs, social workers, domestic abuse services, housing)
• Contribute to a positive, reflective team culture – attending supervision, team meetings and reflective practice, and looking after your own wellbeing.
Am I the right person for this Support Worker job?
Essential experience
• Experience working in supported living, homecare, hostels, refuges, residential care or similar, supporting adults with mental health needs, learning disabilities, homelessness, substance use or other complex needs.
• Experience supporting people who are distressed, anxious or struggling with their mental health, and staying calm and kind in challenging situations.
• Experience helping people with daily living tasks (routines, budgeting, appointments, self-care) and writing basic notes or support records.
Essential skills and values
• A genuine commitment to women-only, trauma-informed, anti-oppressive practice.
• Ability to see behaviour through a “what has happened to you?” lens rather than “what’s wrong with you?”.
• Strong relationship-building skills – warm, patient, non-judgemental and respectful.
• Good emotional resilience and self-awareness; able to reflect on your own feelings, use supervision and ask for support.
• Basic IT skills (using electronic records, email, Word) and clear written communication.
• Willingness to work shifts, including evenings, weekends and some nights, as part of a small team.