Facilities Assistant
| Posting date: | 22 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 April 2026 |
| Location: | LS1 4AP |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 92548 |
Summary
Roving Ambassador (Facilities Assistant)Mitie | Supporting Lloyds Banking Group Leeds City Centre £13.45 per hour 40 hours per week | Monday-Friday | 7:30am-6:30pm Reporting to: Regional FOH Lead
Make Every Day ExceptionalThis is not a standard facilities role.
As a Roving Ambassador, you are the heartbeat of the workplace experience — delivering a seamless, 5-star environment where colleagues and visitors feel welcomed, supported and valued from the moment they arrive.
You'll combine concierge-level service with hands-on facilities expertise, ensuring every space functions perfectly and every interaction leaves a lasting impression. Whether you're troubleshooting AV, preparing an executive meeting room, hosting a VIP guest, or proactively resolving a workspace issue before anyone notices — you're always one step ahead.
This is a fast-paced, visible and physically active role. You'll spend much of your day on your feet, moving throughout the building, solving problems and elevating standards.
Why You'll Love This Role✨ You'll be trusted and empowered — not micromanaged✨ Every day is different — no two shifts feel the same✨ You'll work in a high-profile corporate environment in Leeds City Centre✨ You'll develop valuable workplace experience, facilities and stakeholder management skills✨ You'll be part of a supportive, professional team delivering service excellence✨ You'll gain exposure to corporate clients, senior stakeholders and workplace operations✨ You'll build a career in workplace experience, facilities or corporate services
If you thrive on being proactive, visible and making things better than you found them — this role will energise you.
What You'll Be Doing Meeting Rooms & Event Spaces
-Own the full set-up and reset of meeting rooms to specified layouts
-Ensure rooms are presentation-ready at all times
-Provide first-line AV support (MTRs, microphones, speakers, docking stations)
-Proactively check equipment to ensure it's always fully operational
Guest & Colleague Experience
-Deliver warm, concierge-style welcomes
-Manage visitor check-ins and departures smoothly and efficiently
-Proactively manage lobby flow and queues
-Act as a visible, mobile point of support throughout the building
-Build rapport with regular visitors and understand preferences
-Deliver exceptional VIP hosting
Facilities & Workspace Management
-Conduct daily floor walks and service audits
-Log, track and see work orders through to resolution
-Maintain all physical touchpoints to agreed layout and housekeeping standards
-Act as an interlock between service teams to resolve issues quickly
-Support facilities compliance and operational excellence
-Escort approved contractors on site
Coordination & Administration
-Triage and resolve queries across multiple platforms
-Maintain trackers, logs and digital records
-Prepare reports
-Order stock, peripherals and uniforms
-Support team briefings in the absence of the Facilities Manager
What We're Looking ForExperience
-Minimum 2 years in a corporate environment or high-end 5* hospitality
Skills & Attributes
-Immaculate personal presentation
-Exceptional communication skills (verbal and written)
-Calm under pressure and highly organised
-Natural problem solver with strong initiative
-Confident working independently
-Physically comfortable being on your feet throughout the day
-Strong attention to detail and safety awareness
-Professional, discreet and dependable
Technical Skills
-Proficient in Outlook, Word, Teams and Chrome
-Experience with visitor management systems (e.g. Condeco)
-Confident with meeting room AV technology
-Comfortable managing high volumes of digital queries
Additional Requirements
-SIA Licence (to be provided)
The Difference You'll MakeYou'll play a pivotal role in ensuring the workplace operates seamlessly and feels exceptional every single day. Your presence will directly shape colleague experience, service standards and the reputation of our on-site team.
If you take pride in high standards, love being visible and thrive in an environment where service excellence matters — we would love to hear from you.
Shall we give this advert a go - as we are getting the role infront of people - let see if that makes people apply a little more ... then we can look at driving more views through sponsored advertising for a week
Make Every Day ExceptionalThis is not a standard facilities role.
As a Roving Ambassador, you are the heartbeat of the workplace experience — delivering a seamless, 5-star environment where colleagues and visitors feel welcomed, supported and valued from the moment they arrive.
You'll combine concierge-level service with hands-on facilities expertise, ensuring every space functions perfectly and every interaction leaves a lasting impression. Whether you're troubleshooting AV, preparing an executive meeting room, hosting a VIP guest, or proactively resolving a workspace issue before anyone notices — you're always one step ahead.
This is a fast-paced, visible and physically active role. You'll spend much of your day on your feet, moving throughout the building, solving problems and elevating standards.
Why You'll Love This Role✨ You'll be trusted and empowered — not micromanaged✨ Every day is different — no two shifts feel the same✨ You'll work in a high-profile corporate environment in Leeds City Centre✨ You'll develop valuable workplace experience, facilities and stakeholder management skills✨ You'll be part of a supportive, professional team delivering service excellence✨ You'll gain exposure to corporate clients, senior stakeholders and workplace operations✨ You'll build a career in workplace experience, facilities or corporate services
If you thrive on being proactive, visible and making things better than you found them — this role will energise you.
What You'll Be Doing Meeting Rooms & Event Spaces
-Own the full set-up and reset of meeting rooms to specified layouts
-Ensure rooms are presentation-ready at all times
-Provide first-line AV support (MTRs, microphones, speakers, docking stations)
-Proactively check equipment to ensure it's always fully operational
Guest & Colleague Experience
-Deliver warm, concierge-style welcomes
-Manage visitor check-ins and departures smoothly and efficiently
-Proactively manage lobby flow and queues
-Act as a visible, mobile point of support throughout the building
-Build rapport with regular visitors and understand preferences
-Deliver exceptional VIP hosting
Facilities & Workspace Management
-Conduct daily floor walks and service audits
-Log, track and see work orders through to resolution
-Maintain all physical touchpoints to agreed layout and housekeeping standards
-Act as an interlock between service teams to resolve issues quickly
-Support facilities compliance and operational excellence
-Escort approved contractors on site
Coordination & Administration
-Triage and resolve queries across multiple platforms
-Maintain trackers, logs and digital records
-Prepare reports
-Order stock, peripherals and uniforms
-Support team briefings in the absence of the Facilities Manager
What We're Looking ForExperience
-Minimum 2 years in a corporate environment or high-end 5* hospitality
Skills & Attributes
-Immaculate personal presentation
-Exceptional communication skills (verbal and written)
-Calm under pressure and highly organised
-Natural problem solver with strong initiative
-Confident working independently
-Physically comfortable being on your feet throughout the day
-Strong attention to detail and safety awareness
-Professional, discreet and dependable
Technical Skills
-Proficient in Outlook, Word, Teams and Chrome
-Experience with visitor management systems (e.g. Condeco)
-Confident with meeting room AV technology
-Comfortable managing high volumes of digital queries
Additional Requirements
-SIA Licence (to be provided)
The Difference You'll MakeYou'll play a pivotal role in ensuring the workplace operates seamlessly and feels exceptional every single day. Your presence will directly shape colleague experience, service standards and the reputation of our on-site team.
If you take pride in high standards, love being visible and thrive in an environment where service excellence matters — we would love to hear from you.
Shall we give this advert a go - as we are getting the role infront of people - let see if that makes people apply a little more ... then we can look at driving more views through sponsored advertising for a week