IT Service Desk Analyst
| Posting date: | 20 March 2026 |
|---|---|
| Salary: | £25,000.00 per year |
| Additional salary information: | 25000 - 25000 |
| Hours: | Full time |
| Closing date: | 10 April 2026 |
| Location: | Edensor, Chatsworth Estate Office, DE45 1PJ |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | MAR20267143 |
Summary
About the Devonshire GroupThe Devonshire Group comprises the Devonshire family interests, charities and businesses throughout the UK and Ireland, including Chatsworth in Derbyshire, the Bolton Abbey Estate in North Yorkshire, the Lismore Estate in County Waterford, and the Compton Estate in Sussex.Across our estates and businesses, we operate visitor attractions, shops, restaurants and luxury accommodation, alongside tenanted residential and commercial property, farming and forestry enterprises, and a significant property development pipeline. We employ around 1,400 colleagues across more than 65,000 acres.We are committed to benefitting heritage, people and a shared future, preserving and enhancing our heritage assets, supporting our communities, and leading by example in how we do things.About the roleThe Service Desk Analyst is a key member of the Devonshire Group IT team, providing friendly, efficient first-line support to colleagues across the group.Reporting into the Service Desk and Digital Adoption Lead, you’ll handle technical issues and service requests, support device builds and user access, and help colleagues get the most from Microsoft 365 and other workplace tools, all while delivering excellent customer service.This is an exciting time to join the IT team as we continue to develop our four pillar IT structure, with dedicated focuses on service desk, security, data and solutions. There are plenty of opportunities to learn, grow and contribute to a modern, forward looking IT function.What you’ll be doingAct as the first point of contact for all IT support issues via tickets, phone, email and walk-ups.Provide first-time fixes for device, application, Microsoft 365, identity and connectivity issues wherever possible.Log accurate, detailed tickets with clear diagnostics and good communication.Support joiners, movers and leavers, including account setup, permissions and MFA.Build and deploy Windows devices using Intune/Autopilot and maintain asset records.Help colleagues with Outlook, Teams, SharePoint and OneDrive.Troubleshoot basic networking issues such as WiFi, VPN, DNS and connectivity.Promote digital adoption by helping colleagues use modern workplace tools confidently.Create and contribute to knowledge articles and user guides to improve self-service.About youYou’ll be friendly, approachable and confident supporting colleagues with everyday IT issues. You’ll enjoy helping people, solving problems and keeping technology running smoothly across the Group. You’ll be comfortable handling a steady flow of queries and providing clear, reassuring communication throughout.We’re looking for someone who has:Strong customer service skills and the confidence to engage with colleagues across the GroupGood general IT knowledge, including Windows devices, Microsoft 365, and common business applicationsA logical, methodical approach to troubleshooting and problem-solvingClear written and verbal communication skills, able to explain technical concepts simplyGood organisation and attention to detail, especially when logging tickets or managing multiple tasksA proactive, curious mindset with a willingness to learn new technologies and processesThe ability to work collaboratively with wider IT teams and escalate issues appropriatelyIt would be beneficial to have some familiarity with identity and access concepts (like MFA or Entra ID), device management tools such as Intune/Autopilot, and an understanding of basic networking. You don’t need deep technical expertise on day one- what matters most is your customer-focused approach, eagerness to learn, and confidence using IT as part of your everyday work.In returnYou’ll join a supportive and friendly IT team within a values-led organisation that genuinely cares about its people. You’ll play a key role in helping the IT function operate effectively and professionally across a diverse, multi-site organisation.We offer a range of benefits including a wellbeing calendar of events, an onsite gym and swimming pool, and an Estate Pass providing free access to Chatsworth for you and your guests, plus discounts across Devonshire Group hotels, shops and restaurants.Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.Successful candidates will be invited to attend a 2-stage selection process.Please see attached job description for further information about the role.