Customer Experience Manager
| Posting date: | 20 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31, 000 to £33, 000 p.a. (Depending on experience) |
| Hours: | Full time |
| Closing date: | 19 April 2026 |
| Location: | Nottingham, NG1 5AF |
| Company: | Nottingham Playhouse Trust Ltd |
| Job type: | Permanent |
| Job reference: | 35 |
Summary
Job Advert
Lead unforgettable experiences. Shape a destination theatre. Inspire a team.
Are you passionate about creating exceptional customer journeys? Do you thrive in fast-paced, people-focused environments where no
two days are the same? Join Nottingham Playhouse—one of the UK’s leading producing theatres—as our next Customer Experience
Manager.
ABOUT THE ROLE
This is more than a Front of House role—it's your opportunity to shape the entire audience experience.
As Customer Experience Manager, you’ll lead our Front of House and commercial operations, ensuring every visitor enjoys a
welcoming, inclusive and memorable experience—from arrival to curtain call and beyond. At the same time, you’ll drive income
growth across food & beverage, events, and commercial activity.
You’ll:
* Lead and inspire a vibrant Customer Experience team
* Oversee all Front of House and show operations
* Drive commercial performance across bars, merchandise, and events
* Champion accessibility, inclusion, and outstanding service
* Act as Duty Manager for performances, ensuring safe and seamless delivery
This is a pivotal leadership role at the heart of our organisation, blending people management, operations, and commercial
strategy
WHY NOTTINGHAM PLAYHOUSE?
We create bold, brilliant theatre that reflects our city and welcomes everyone. Recently awarded Theatre of the Year 2025, we’re
proud to be a cultural hub where audiences, artists, and communities come together.
Our mission?
To create unforgettable experiences, amplify diverse voices, and ensure everyone feels they belong.
WHAT YOU’LL GET
We believe in looking after our people. Benefits include:
* Free and discounted tickets (including Press Nights)
* Staff social events & a relaxed, creative working environment
* 25 days holiday + bank holidays (increasing with service)
* Your birthday off
* Cycle to Work scheme & travel discounts
* Training and development opportunities
OUR COMMITMENT TO INCLUSION
We are committed to building a diverse and representative workforce and strongly encourage applications from people of all
backgrounds—especially those currently underrepresented in our sector.
We are a Disability Confident employer and are happy to make adjustments at any stage of the recruitment process.
Lead unforgettable experiences. Shape a destination theatre. Inspire a team.
Are you passionate about creating exceptional customer journeys? Do you thrive in fast-paced, people-focused environments where no
two days are the same? Join Nottingham Playhouse—one of the UK’s leading producing theatres—as our next Customer Experience
Manager.
ABOUT THE ROLE
This is more than a Front of House role—it's your opportunity to shape the entire audience experience.
As Customer Experience Manager, you’ll lead our Front of House and commercial operations, ensuring every visitor enjoys a
welcoming, inclusive and memorable experience—from arrival to curtain call and beyond. At the same time, you’ll drive income
growth across food & beverage, events, and commercial activity.
You’ll:
* Lead and inspire a vibrant Customer Experience team
* Oversee all Front of House and show operations
* Drive commercial performance across bars, merchandise, and events
* Champion accessibility, inclusion, and outstanding service
* Act as Duty Manager for performances, ensuring safe and seamless delivery
This is a pivotal leadership role at the heart of our organisation, blending people management, operations, and commercial
strategy
WHY NOTTINGHAM PLAYHOUSE?
We create bold, brilliant theatre that reflects our city and welcomes everyone. Recently awarded Theatre of the Year 2025, we’re
proud to be a cultural hub where audiences, artists, and communities come together.
Our mission?
To create unforgettable experiences, amplify diverse voices, and ensure everyone feels they belong.
WHAT YOU’LL GET
We believe in looking after our people. Benefits include:
* Free and discounted tickets (including Press Nights)
* Staff social events & a relaxed, creative working environment
* 25 days holiday + bank holidays (increasing with service)
* Your birthday off
* Cycle to Work scheme & travel discounts
* Training and development opportunities
OUR COMMITMENT TO INCLUSION
We are committed to building a diverse and representative workforce and strongly encourage applications from people of all
backgrounds—especially those currently underrepresented in our sector.
We are a Disability Confident employer and are happy to make adjustments at any stage of the recruitment process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.