Assistant Director of ICC - Clinical Operations
| Posting date: | 20 March 2026 |
|---|---|
| Salary: | £76,965.00 to £88,682.00 per year |
| Additional salary information: | £76965.00 - £88682.00 a year |
| Hours: | Full time |
| Closing date: | 06 April 2026 |
| Location: | Bicester/Otterbourne, OX26 6HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9195-26-0175 |
Summary
Responsible for ensuring robust clinical governance frameworks and supporting the Director of ICC in annual planning based on clear understanding of demand and capacity. Provide service oversight, ensuring effective operational systems that promote devolved accountability. Accountable for full line management of direct reports, including recruitment, performance management and staff development in line with Trust policies, and leading HR processes such as setting objectives, appraisals and personal development plans. Work with the finance business partner to ensure strong financial management and contribute to costimprovement programmes that deliver efficiencies while maintaining safe, effective patient care. Analyse highly complex information, including conflicting expert views and performance data, making critical decisions in highrisk or ambiguous situations while balancing operational, clinical and financial priorities. Build strong relationships with commissioning bodies, regulators, system partners and patient groups. Collaborate with clinical leads, digital teams and operational managers to ensure integrated service delivery. Lead implementation of the strategic vision for clinical Contact Centre operations, driving virtualisation to enable earliestpoint access to appropriate care. Maintain and develop professional skills and behaviours to meet current and future job requirements and support Trust learning needs. For full details, please read the Job Description and Person Specification.