Customer Service Assistant
| Posting date: | 20 March 2026 |
|---|---|
| Salary: | £13.26 per hour |
| Hours: | Full time |
| Closing date: | 19 April 2026 |
| Location: | Rhondda Cynon Taff, Wales |
| Remote working: | On-site only |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category :Admin & Clerical
Location : Vision Products, Rhondda Cynon Taf County Borough Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £13.26
Customer Service Assistant within the Community Equipment Service at Vision Products, Duties to include: • Handle telephone queries with professionalism and care • Assist in scheduling deliveries, collections and equipment repairs by coordinating with clients to arrange suitable dates within order requirements. • Perform general administrative tasks to ensure the smooth running of our operations.
To process orders/collections/repairs for equipment on the Community Equipments IT system
To ensure the IT system is updated with the relevant information for both Vision Products and the commissioners to make informed decisions
To follow all process and procedures as directed
To schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements
To ensure scheduling is done within the requirements of the service and to meet the performance indicators
To liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements
To arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner
To provide any relevant information in respect of equipment for the prescribers using the service
To undertake any administrative duties as directed
To ensure all information held is treated as confidential and is secure at all times.
To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
KNOWLEDGE /
EDUCATION
Knowledge of data protection requirements
Welsh Language Level 1 - All employees will be required to undertake a basic Welsh Language Induction to reach this level. Please refer to The Welsh Language Skills Guidance online www.rctcbc.gov.uk/WelshSkills. Knowledge of community equipment services
Welsh Language Level 2 to Level 5. For details on the levels please refer to The Welsh Language Skills Guidelines, which can be found in the Welsh Services section of the RCT Council Website
EXPERIENCE Experience of working within a customer focused environment
Experience of working with a range of IT packages
Experience of working with customers with a range of support requirements
COMPETENCIES
1. Working with Others Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues
Is tactful, polite and respectful
2. Meeting Customers’ Needs Focuses on resolving customer queries quickly
Always puts the Service Users’ needs first
3. Demonstrating Technical Ability Understands data protection and doesn’t disclose private information inappropriately
4. Demonstrating Professionalism Is resilient and works effectively under pressure
5. Communicating Effectively Listens to others and actively checks their understanding
Passes on accurate information to other service areas
Location : Vision Products, Rhondda Cynon Taf County Borough Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £13.26
Customer Service Assistant within the Community Equipment Service at Vision Products, Duties to include: • Handle telephone queries with professionalism and care • Assist in scheduling deliveries, collections and equipment repairs by coordinating with clients to arrange suitable dates within order requirements. • Perform general administrative tasks to ensure the smooth running of our operations.
To process orders/collections/repairs for equipment on the Community Equipments IT system
To ensure the IT system is updated with the relevant information for both Vision Products and the commissioners to make informed decisions
To follow all process and procedures as directed
To schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements
To ensure scheduling is done within the requirements of the service and to meet the performance indicators
To liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements
To arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner
To provide any relevant information in respect of equipment for the prescribers using the service
To undertake any administrative duties as directed
To ensure all information held is treated as confidential and is secure at all times.
To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
KNOWLEDGE /
EDUCATION
Knowledge of data protection requirements
Welsh Language Level 1 - All employees will be required to undertake a basic Welsh Language Induction to reach this level. Please refer to The Welsh Language Skills Guidance online www.rctcbc.gov.uk/WelshSkills. Knowledge of community equipment services
Welsh Language Level 2 to Level 5. For details on the levels please refer to The Welsh Language Skills Guidelines, which can be found in the Welsh Services section of the RCT Council Website
EXPERIENCE Experience of working within a customer focused environment
Experience of working with a range of IT packages
Experience of working with customers with a range of support requirements
COMPETENCIES
1. Working with Others Knows the role of other teams and individuals and uses this to help resolve Service Users’ issues
Is tactful, polite and respectful
2. Meeting Customers’ Needs Focuses on resolving customer queries quickly
Always puts the Service Users’ needs first
3. Demonstrating Technical Ability Understands data protection and doesn’t disclose private information inappropriately
4. Demonstrating Professionalism Is resilient and works effectively under pressure
5. Communicating Effectively Listens to others and actively checks their understanding
Passes on accurate information to other service areas