Reservations & Operations Assistant
| Posting date: | 20 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 April 2026 |
| Location: | St Helens, WA9 3DH |
| Remote working: | On-site only |
| Company: | David Ogden Coaches |
| Job type: | Permanent |
| Job reference: |
Summary
Job Title: Reservations & Operations Assistant (Full-Time or Part-Time)
Location: Baxters Lane, Sutton, St Helens WA9 3DH
Company: David Ogden Holidays
About Us
David Ogden Holidays is a well-established coach holiday company, providing high-quality travel experiences across the UK and Europe. We pride ourselves on excellent customer service and carefully organised tours that create memorable holidays for our customers.
The Role
We are looking for a friendly, organised, and motivated Reservations & Operations Assistant to join our team in St Helens. This role involves supporting both the reservations and operations side of the business, helping ensure our holidays run smoothly from booking through to departure.
This position is available on a full-time or part-time basis, and working days will include Fridays and Saturdays.
Key Responsibilities
• Handling holiday enquiries via phone, email, and in person
• Processing new bookings and amendments using our reservation systems
• Providing excellent customer service and travel advice to clients
• Assisting with tour administration and operational planning
• Preparing travel documentation and passenger lists
• Liaising with suppliers such as hotels, attractions, and transport providers
• Supporting the operations team with general administrative tasks
What We’re Looking For
• Strong communication and customer service skills
• Good organisational and administrative abilities
• Attention to detail and the ability to multitask
• A positive, team-focused attitude
• Computer literacy and confidence using booking systems and Microsoft Office
• Previous experience in travel, tourism, or customer service is desirable but not essential
What We Offer
• A friendly and supportive working environment
• The opportunity to work within the travel and tourism industry
• Training and development opportunities
• Competitive salary depending on experience
Working Hours
• Full-time or part-time hours considered – Fridays & Saturdays are a must
• Opening Hours Monday – Friday 9am – 5.30pm & Saturdays 9am – 4pm. Closed Sundays & Bank Holidays
How to Apply
If you enjoy helping people plan their holidays and thrive in a busy office environment, we’d love to hear from you.
Please send your CV and a short covering note explaining why you’d be a great fit for the role
Location: Baxters Lane, Sutton, St Helens WA9 3DH
Company: David Ogden Holidays
About Us
David Ogden Holidays is a well-established coach holiday company, providing high-quality travel experiences across the UK and Europe. We pride ourselves on excellent customer service and carefully organised tours that create memorable holidays for our customers.
The Role
We are looking for a friendly, organised, and motivated Reservations & Operations Assistant to join our team in St Helens. This role involves supporting both the reservations and operations side of the business, helping ensure our holidays run smoothly from booking through to departure.
This position is available on a full-time or part-time basis, and working days will include Fridays and Saturdays.
Key Responsibilities
• Handling holiday enquiries via phone, email, and in person
• Processing new bookings and amendments using our reservation systems
• Providing excellent customer service and travel advice to clients
• Assisting with tour administration and operational planning
• Preparing travel documentation and passenger lists
• Liaising with suppliers such as hotels, attractions, and transport providers
• Supporting the operations team with general administrative tasks
What We’re Looking For
• Strong communication and customer service skills
• Good organisational and administrative abilities
• Attention to detail and the ability to multitask
• A positive, team-focused attitude
• Computer literacy and confidence using booking systems and Microsoft Office
• Previous experience in travel, tourism, or customer service is desirable but not essential
What We Offer
• A friendly and supportive working environment
• The opportunity to work within the travel and tourism industry
• Training and development opportunities
• Competitive salary depending on experience
Working Hours
• Full-time or part-time hours considered – Fridays & Saturdays are a must
• Opening Hours Monday – Friday 9am – 5.30pm & Saturdays 9am – 4pm. Closed Sundays & Bank Holidays
How to Apply
If you enjoy helping people plan their holidays and thrive in a busy office environment, we’d love to hear from you.
Please send your CV and a short covering note explaining why you’d be a great fit for the role