Helpdesk
| Posting date: | 20 March 2026 |
|---|---|
| Salary: | £20.00 per hour |
| Additional salary information: | Travel Time + Over Time paid at x1.5 |
| Hours: | Full time |
| Closing date: | 19 April 2026 |
| Location: | Hamilton, Blantyre |
| Remote working: | On-site only |
| Company: | Aspirare Recruitment |
| Job type: | Contract |
| Job reference: | 4RR3573V |
Summary
Helpdesk Co-ordinator, Temp to Perm, Up to £28,000 DOE, Hamilton
Benefits:
Temp-to-permanent role with opportunity for long-term employment
Standard weekday working hours, Monday to Friday
Opportunity to work across multiple sites and gain varied experience
Supportive team environment
Responsibilities:
Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch)
Answer incoming calls from clients and site teams regarding maintenance needs
Log all job details accurately in the management system (e.g., Job Logic)
Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
Keep internal systems up to date with progress and completion details
Process job sheets, paperwork, and invoices efficiently and on time
Support the team in clearing backlogs of documentation
Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations
Requirements:
Strong administrative and organisational skills
Comfortable handling a high volume of calls and job requests
Ability to prioritise and manage multiple tasks in a fast-paced environment
Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
Excellent communication and customer service skills
Attention to detail, problem-solving, and scheduling abilities
Ability to work collaboratively within a team
Benefits:
Temp-to-permanent role with opportunity for long-term employment
Standard weekday working hours, Monday to Friday
Opportunity to work across multiple sites and gain varied experience
Supportive team environment
Responsibilities:
Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch)
Answer incoming calls from clients and site teams regarding maintenance needs
Log all job details accurately in the management system (e.g., Job Logic)
Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
Keep internal systems up to date with progress and completion details
Process job sheets, paperwork, and invoices efficiently and on time
Support the team in clearing backlogs of documentation
Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations
Requirements:
Strong administrative and organisational skills
Comfortable handling a high volume of calls and job requests
Ability to prioritise and manage multiple tasks in a fast-paced environment
Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
Excellent communication and customer service skills
Attention to detail, problem-solving, and scheduling abilities
Ability to work collaboratively within a team