Repairs Planner
| Posting date: | 19 March 2026 |
|---|---|
| Salary: | £16.00 to £16.22 per hour |
| Hours: | Full time |
| Closing date: | 18 April 2026 |
| Location: | Ealing, London, W5 2HL |
| Company: | Daniel Owen Ltd |
| Job type: | Contract |
| Job reference: | WLSPLA_1773934881 |
Summary
Planner
Based in Ealing
Temp to perm
£16.22 per hour
The Repairs Planner is responsible for coordinating and scheduling maintenance and repair works within a social housing environment. This role ensures that repairs are delivered efficiently, appointments are effectively managed, and residents receive a high standard of service.
Key Responsibilities-
Schedule and allocate repair and maintenance jobs to operatives and contractors in a timely and efficient manner.
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Monitor diaries to ensure optimal use of resources and minimise travel time.
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Act as the main point of contact for residents regarding repair appointments, providing updates and managing expectations.
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Prioritise emergency and urgent repairs in line with service level agreements (SLAs).
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Liaise with operatives, supervisors, and external contractors to ensure works are completed within target timescales.
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Reschedule appointments as required, ensuring minimal disruption to residents.
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Maintain accurate records of repairs, appointments, and job statuses within the housing management system.
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Handle inbound and outbound calls, emails, and queries related to repairs.
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Identify and escalate any issues that may impact service delivery.
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Support continuous improvement by highlighting inefficiencies and suggesting solutions.