Governance Lead
| Posting date: | 19 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 19 April 2026 |
| Location: | Salisbury, SP1 3SL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0510-26-0002 |
Summary
The following are the core responsibilities of the Governance Lead. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency: Complaints & Patient Feedback -Centralised Case Management:Act as the primary point of contact for allpatient complaintsacrossallsites, ensuring investigations are thorough and responses meet statutory requirements. -Response coordination: Work closely with the Practice Manager and relevant leads/cliniciansto ensuretimely,appropriateand high-quality written responses to complaints. -Resolution & Mediation:Work with the practice manager tolead face-to-face resolution meetings with patients at any of thesites. -Learning from Feedback:Produce monthly thematic analysis reports for the Partners,identifying staffgroupingsor group-wide trends to drive service improvements. -Service improvement & training: Work with Practice Leads to ensure learning from complaints informs service redesign, stafftrainingand quality improvement initiatives. Significant Event Analysis (SEA) & Incident Management -Oversight:Manageincident reporting system Significant Event Reporting onTeamnet, ensuring all staff (clinical and administrative) at every site are trained to report near-misses and errors. -Investigation Coordination:Facilitate the investigation of Significant Events by staff, ensuring comprehensive documentation onTeamNetand the capture of lessons learned to inform service improvement and risk mitigation. -Learning from Significant Events:Produce a monthly group-wide SEA summary for the Partners;identifyingtrends, recurring risks, and system issues, with recommendations for improvement. -Service redesign and training from learning:Use learningidentifiedthroughSEAsto work with Practice Leads and the Practice Manager to design and implement service improvements, pathway changes, and targeted staff training. -Embedding learning:Ensure agreed actions arising from SEAs are implemented,monitored, and reviewed across all four sites, with evidence of impact on patient safety and service quality. -Continuous improvement:Support a culture of openness and learning by promoting reflective practice and ensuring staff understand how SEA learning translates into real changes in practice. Regulatory Compliance & Quality Assurance -CQC: Work with the practice manager to maintaina centralisedevidencefor CQC inspection.and conducting regular "mock inspections" at each branch. -Audit Programme:Coordinate a schedule of compliance audits across all premises, including infection control, health and safety and data security.