Service Quality Manager
| Dyddiad hysbysebu: | 18 Mawrth 2026 |
|---|---|
| Cyflog: | £55,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Ebrill 2026 |
| Lleoliad: | Lound, Anglia, NR32 |
| Cwmni: | Meridian Business Support |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 59478162 |
Crynodeb
Job Title: Service Quality Manager
Reports To: Co-Chief Operations Officer / Director of Service Quality
About the Role
We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services.
This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care.
Key Responsibilities
- Monitor, assess, and improve service quality across multiple care settings.
- Ensure compliance with all relevant regulatory requirements, including CQC standards.
- Work collaboratively with managers and operational teams to drive continuous improvement.
- Provide guidance, support, and constructive challenge to teams to maintain high standards.
- Conduct audits, reviews, and inspections to identify areas for development.
- Promote a culture of person-centred care and client satisfaction.
- Support teams in implementing best practices and organisational policies.
Skills and Experience
- Proven experience in a quality, compliance, or similar role within homecare or healthcare.
- Strong working knowledge of CQC homecare regulations and standards.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High attention to detail with the ability to manage multiple priorities effectively.
- A genuine passion for person-centred care and continuous improvement.
- Full UK driving licence.
What We Offer
- A supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- The chance to make a meaningful impact on service quality and client outcomes.
- Clear processes, guidance, and support to help you succeed in your role.
Reports To: Co-Chief Operations Officer / Director of Service Quality
About the Role
We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services.
This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care.
Key Responsibilities
- Monitor, assess, and improve service quality across multiple care settings.
- Ensure compliance with all relevant regulatory requirements, including CQC standards.
- Work collaboratively with managers and operational teams to drive continuous improvement.
- Provide guidance, support, and constructive challenge to teams to maintain high standards.
- Conduct audits, reviews, and inspections to identify areas for development.
- Promote a culture of person-centred care and client satisfaction.
- Support teams in implementing best practices and organisational policies.
Skills and Experience
- Proven experience in a quality, compliance, or similar role within homecare or healthcare.
- Strong working knowledge of CQC homecare regulations and standards.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High attention to detail with the ability to manage multiple priorities effectively.
- A genuine passion for person-centred care and continuous improvement.
- Full UK driving licence.
What We Offer
- A supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- The chance to make a meaningful impact on service quality and client outcomes.
- Clear processes, guidance, and support to help you succeed in your role.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.