Casework Support Officer
| Posting date: | 18 March 2026 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | Grade 2 (SCP 5 - 6) £25,583 - £25,989 |
| Hours: | Full time |
| Closing date: | 24 March 2026 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Permanent |
| Job reference: | 293254 |
Summary
An exciting opportunity has arisen within the Discretionary Financial Support Services team as Casework support office
andnbsp;
The Caseworker will provide a range of clerical, financial, statistical and support services to internal and external customers in the delivery of Discretionary Housing Payments, Local Welfare Provision and other aligned Discretionary Financial Support schemesandnbsp; in accordance with developed systems, statutory legislation, and locally designed policies and procedures.andnbsp;
We are looking for enthusiastic team players who take pride in providing excellent customer-service.
The successful candidates will have excellent communication skills, be able to work under pressure, to tight deadlines and with a high degree of accuracy, be well-organised with a flexible approach, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised and use your initiative.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact: jobs@sunderland.gov.uk
Please note that CVs are not acceptable.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with Northeast Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
andnbsp;
The Caseworker will provide a range of clerical, financial, statistical and support services to internal and external customers in the delivery of Discretionary Housing Payments, Local Welfare Provision and other aligned Discretionary Financial Support schemesandnbsp; in accordance with developed systems, statutory legislation, and locally designed policies and procedures.andnbsp;
We are looking for enthusiastic team players who take pride in providing excellent customer-service.
The successful candidates will have excellent communication skills, be able to work under pressure, to tight deadlines and with a high degree of accuracy, be well-organised with a flexible approach, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised and use your initiative.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact: jobs@sunderland.gov.uk
Please note that CVs are not acceptable.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with Northeast Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.